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For Companies At a Glance
- Tasks: Lead a team managing industrial pump solutions and ensure service excellence.
- Company: Join a top manufacturer of innovative industrial pump solutions in Grand Rapids.
- Benefits: Enjoy a competitive salary, bonuses, health insurance, and a pension scheme.
- Why this job: Be part of a dynamic team, drive change, and advance your career in engineering management.
- Qualifications: Experience in engineering management with knowledge of pumps and fluid power is essential.
- Other info: This role requires hands-on involvement initially and offers travel for training opportunities.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking a Service Manager / Engineering Site Manager / General Manager to join a leading, growing manufacturer of industrial pump solutions based in Grand Rapids, Michigan. The successful candidate will manage rental equipment and lead a team of service technicians and subcontractors serving the industrial market, focusing on various pump systems, valves, actuators, pipework, hydraulics, and associated clean & wastewater products.
The ideal candidate will have management or supervisory experience in engineering, with a background in fluid power, pumps, valves, hydraulics, pipework, or similar equipment. This is a site-based role, but may require travel for additional training or shadowing opportunities.
Package
- Base salary starting at $125K+
- Bonus
- 401(K) retirement plan
- Group health insurance
- Pension scheme
- Additional company benefits
Responsibilities
- Manage a team of 20 engineers, technicians, and administrative staff, overseeing the entire facility, reporting to the VP.
- Initially, have a hands-on role for at least the first year.
- Monitor daily tasks, ensuring deadlines for services and repairs are met.
- Manage a team working on rotating equipment, pumps, valves, motors, pipes, and PLCs.
- Create and oversee a Preventative Maintenance schedule for rentals.
- Collaborate on advanced pump technologies from industry-leading brands worldwide.
- Assist in hiring future team members.
- Monitor customer satisfaction and respond to inquiries.
- Liaise with various engineering departments.
Requirements
- Experience as a Service Manager, Customer Support Manager, Rentals Manager, Engineering Manager, Service Supervisor, Pump Engineer, Installation Manager, or similar in engineering.
- Knowledge of pumps, valves, fluid power, rotating equipment, pipes, compressors, hydraulics, pneumatics, or filtration; candidates with a rotating equipment background are preferred.
- Management or supervisory experience in engineering, with a background in fluid power or rotating equipment.
- A desire for change management and a drive to progress into higher management roles.
- Located near Grand Rapids, Michigan, with flexibility to travel across the US.
Service Center Manager employer: Verto People, Ltd.
Contact Detail:
Verto People, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Center Manager
✨Tip Number 1
Network with professionals in the engineering and fluid power industries. Attend local events or join online forums to connect with others who may have insights into the role or the company. This can help you gain valuable information and potentially get a referral.
✨Tip Number 2
Research the latest trends and technologies in pump systems and fluid power. Being knowledgeable about advancements in the industry will not only prepare you for interviews but also demonstrate your passion and commitment to the field.
✨Tip Number 3
Prepare to discuss your management style and experiences in leading teams. Think of specific examples where you've successfully managed projects or improved team performance, as this will be crucial in showcasing your fit for the Service Center Manager role.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your responses during interviews and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Service Center Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and working with pump systems, valves, and hydraulics. Use specific examples that demonstrate your leadership skills and technical knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your management experience and how it aligns with the responsibilities of overseeing a team of engineers and technicians.
Highlight Relevant Experience: When detailing your work history, focus on positions where you managed service operations or engineering teams. Emphasise any experience with rotating equipment and customer satisfaction initiatives.
Showcase Your Problem-Solving Skills: Include examples of how you've successfully handled challenges in previous roles, particularly in relation to service management or engineering. This will demonstrate your capability to manage a team effectively.
How to prepare for a job interview at Verto People, Ltd.
✨Showcase Your Leadership Skills
As a Service Center Manager, you'll be leading a team of engineers and technicians. Be prepared to discuss your previous management experiences, focusing on how you've successfully led teams, resolved conflicts, and motivated staff to achieve their goals.
✨Demonstrate Technical Knowledge
Given the technical nature of the role, it's crucial to highlight your expertise in pumps, valves, and hydraulics. Brush up on the latest advancements in these areas and be ready to discuss how you can apply this knowledge to improve service operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare examples from your past experiences where you successfully managed challenges related to service delivery or team dynamics.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Be ready to share how you've previously monitored customer feedback and implemented changes to enhance service quality. This will demonstrate your commitment to maintaining high standards.
