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- Tasks: Engage with customers via phone, email, and chat to resolve inquiries and process orders.
- Company: Join a leading company in the HVAC sector known for its commitment to customer satisfaction.
- Benefits: Enjoy a competitive salary, full benefits, 401(k) match, and potential hybrid work options.
- Why this job: Be part of a dynamic team that values communication and offers opportunities for growth.
- Qualifications: Fluency in English and Spanish, ERP experience preferred, and a passion for customer service.
- Other info: On-site role with potential for hybrid flexibility; HVAC experience is a plus.
The predicted salary is between 32400 - 54000 £ per year.
Customer Service Representative / Bilingual CSR / ERP Customer Support Specialist required to work for a leading company within the HVAC sector.
The Customer Service Representative / Bilingual CSR / ERP Customer Support Specialist will be responsible for managing customer interactions, processing orders through ERP systems, and providing exceptional support in both English and Spanish. The successful candidate will have experience using ERP platforms (Macola preferred), strong communication skills, and a proven track record in delivering outstanding customer service.
Package & Location:
- Competitive salary based on experience ($45K – $50K)
- Full benefits package including health, dental, and vision
- 401(k) with company match, paid time off and holidays
- Based on-site with potential for hybrid flexibility (location details upon application)
Customer Service Representative / Bilingual CSR / ERP Customer Support Specialist Responsibilities:
- Communicate with customers via phone, email, and chat to provide product information and resolve inquiries
- Process and manage orders accurately using ERP systems (Macola preferred)
- Handle billing questions and troubleshoot issues to ensure customer satisfaction
- Recommend appropriate products or services based on customer needs
- Ensure all customer data and records are accurate and up to date
Customer Service Representative / Bilingual CSR / ERP Customer Support Specialist Requirements:
- Experience using ERP systems (Macola experience is a plus)
- Fluency in both English and Spanish (spoken and written)
- Minimum [insert preferred years] in a customer service role (HVAC industry experience is an advantage)
- Excellent attention to detail and accuracy in data entry
- Ability to identify and resolve customer concerns effectively and efficiently
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Customer Service Representative employer: Verto People, Ltd.
Contact Detail:
Verto People, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Brush up on your ERP system knowledge, especially if you have experience with Macola. Familiarise yourself with its features and functionalities, as this will help you stand out during interviews.
✨Tip Number 2
Practice your bilingual communication skills in both English and Spanish. Role-play common customer service scenarios to ensure you're comfortable handling inquiries in both languages.
✨Tip Number 3
Research the HVAC industry and understand common customer concerns. This knowledge will enable you to provide tailored solutions and demonstrate your commitment to customer satisfaction.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Highlight Bilingual Skills: Make sure to emphasise your fluency in both English and Spanish. Mention any relevant experiences where you used these languages in a customer service context.
Showcase ERP Experience: If you have experience with ERP systems, particularly Macola, be sure to detail this in your application. Include specific examples of how you've used these systems to manage orders or resolve customer inquiries.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on your customer service achievements and any relevant industry experience, especially in HVAC.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're a great fit for the role. Discuss your passion for customer service and how your background makes you an ideal candidate for this position.
How to prepare for a job interview at Verto People, Ltd.
✨Showcase Your Bilingual Skills
Since the role requires fluency in both English and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking about your experiences in both languages.
✨Familiarise Yourself with ERP Systems
The company prefers candidates with experience in ERP systems, particularly Macola. Brush up on your knowledge of ERP functionalities and be ready to discuss how you've used such systems in previous roles. If you have specific examples of how you improved processes or resolved issues using ERP, share those.
✨Prepare for Customer Scenarios
Expect situational questions that assess your customer service skills. Think of examples where you successfully resolved customer issues or went above and beyond to ensure satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the HVAC Industry
Having a basic understanding of the HVAC sector can set you apart from other candidates. Familiarise yourself with common products, services, and customer concerns in this industry. This knowledge will help you relate better to potential customer inquiries during the interview.
