Student Success Advisor - London

About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

About The Role

At Verto Education, Student Success Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto’s core values of compassion, transformation, vulnerability and responsibility. SSA’s are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35 students within their assigned Care Teams at Verto Education. An SSA serves as a resource both academically and personally for students in their community. The SSA is critical to the student experience at Verto Education and plays a major role in advancing a culture of continuous improvement. A successful SSA has a passion for advising and supporting students, a commitment to student learning and development in and outside the classroom, and strong critical thinking and problem‑solving skills. A successful SSA demonstrates initiative, possesses the ability to work autonomously as well as part of a team, communicates effectively, and maintains a positive attitude.

What You’ll Be Doing

• Actively monitor students’ academic engagement and support development of academic success habits and skills.
• Provide general, first‑response academic support to students, and support resolution or escalation of student academic concerns, implementing interventions as appropriate.
• Monitor student academic accommodations and help students faculty for resources.
• Monitor the academic achievement and class attendance of assigned students. Make care‑and‑concern interventions when appropriate.
• Escalate students who are in danger of losing channel eligibility or are in need of additional support services.
• Engage in the process of Add/Drop and Course Withdrawals and provide guidance to students, including navigation within MyVerto, Canvas, and Cengage.
• Be familiar with and help to uphold the on‑site application of the main Verto Academic Success Policies and advise students accordingly (Attendance policy, Academic Integrity, Academic Actions, Academic Accommodations, Grading policy).
• Guide students in their academic pursuits and future post‑Verto planning.
• Be able to answer first level questions regarding a student post‑Verto plan (i.e. channel requirements outlined in the My Verto portal, supporting traditional students with draft post‑Verto plans).
• Review and understand course transfer requirements for any assigned channel students.
• Plan and implement active and passive programmes that align with the Verto Discovery programming model.
• Assess student’s programme needs and address them accordingly.
• Collaborate with Verto Headquarters during Winter and Summer breaks to support global initiatives and business needs.

Community Building and Communication

• Create and maintain a student‑centred environment when working in the office by interacting regularly with students and guests.
• Collaborate with the onsite team to implement the Verto Discovery Programming Model.
• Lead a once a month Care Team dinner/meal for your assigned group.
• Implement the Verto Discovery programming model and all applicable requirements of the model (i.e. lead Care Team circles in the first weeks of the program).
• Promote student leaders when possible to increase student engagement on site.
• Support Student Club programmes and initiatives.
• Educate students on Verto policies and procedures, including, but not limited to: safety and security guidelines, Code of Responsibility, and Academic Actions.
• Be visible, available, and approachable in the community through holding regular office hours, events and meetings with students and by being available during working hours in the Study Center.
• Foster an inclusive Community environment.
• Create and maintain positive working relationships across the organization through regular attendance and communication at global meetings.
• Preserve the confidentiality of personal information about students and staff obtained in the course of employment.

Administration

• Prepare, attend, and participate in all meetings (ex: staff, committees, 1:1, trainings, etc.).
• Time management (ex: attendance/timeliness for meetings, availability in the study center, presence in community, etc.).
• Proficient and appropriate use of Verto Education systems (ex: Salesforce, Maxient, Google, Campus Groups, Canvas, Qwickly, Dropout Detective, Cengage, etc.).
• Submit reports and paperwork on time and complete projects thoroughly.
• Regularly monitor student academic progress, update corresponding records, and follow through on necessary academic actions and related reporting.
• Conduct Health & Safety inspections and student well‑being checks, as directed by supervisor or duty staff.
• Complete two required 1:1 meetings with each of your assigned Care Team members during the course of the semester.
• Exercise effective and ethical decision‑making skills.

Duty and Crisis

• Serve in an on‑call rotation that observes, addresses and responds to the needs of the community.
• Respond to emergencies in accordance with protocol and procedures, which may take place after hours.
• Support the Student Success Manager, Academic Director and Program Director in addressing behaviours in violation of Verto Education policy.
• Foster a sense of community by encouraging students to respect the rights of others and empowering them to address issues in the community (ex: roommate disagreements, environment conducive to sleep/study, difficult discussions in classroom setting, etc.).
• Make appropriate referrals to other resources when necessary (i.e. counseling, tutoring support, medical practitioners).
• Write incident reports in a timely manner that are clear, concise, accurate, and appropriately detailed.
• Follow up with students who are in crisis and/or have been confronted for policy violations.

Qualifications

• Fluency in English.
• 1-3 years of experience in a student‑facing position involving university students or young adults.
• BA/BS from an accredited college or university.
• Experience working in a mentorship capacity.
• Ability to work on‑site in an office environment.
• Effective communicator with the ability to show empathy and compassion.
• Comfortable managing multiple priorities in a dynamic environment.
• Confident with Google Workspace / Microsoft Office (Excel, reporting, docs).
• Ability to work independently and adapt quickly.
• Able to commute to central London within 1 hour.

Why Join Verto?

• Be part of a mission‑driven organisation reimagining higher education.
• Work in a globally‑minded, international environment.
• Exposure to cross‑functional teams (academics, operations, student life).
• 25 days paid vacation (pro‑rata basis) + Bank Holidays.
• Employee Assistance Programme (EAP) for wellbeing support.
• Opportunity to grow in a fast‑moving, impact‑driven organisation.
• Oyster Card (zones 1‑2) for the duration of the Student Semester.

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Compensation

At Verto, base salary is one part of your total compensation package. Final base pay will depend on your location (aligned to Verto’s compensation regions), as well as your experience, skills and relevant qualifications. Your recruiter/hiring manager can share the specific range for your location during the hiring process.

Right to Work

You must have the legal right to work in the United Kingdom. Verto Education is unable to sponsor visas for this role.

Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by applicable law.