Resident Assistant in London

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States. We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

Verto Education UK is hiring Resident Assistants (RAs) to be based in London, England, for the Autumn 2026 programme (August–December). The RA serves as a facilitator to encourage a positive and welcoming, healthy and safe, cooperative, and considerate living environment. The RA also assists with students' personal concerns and helps manage conflicts that may arise in the residential area. Therefore, an RA is expected to be someone who cares about residents and continuously strives to make the residence a safe, valuable, and educational place to live. In addition to supporting students and colleagues, RAs focus on creating positive and valuable communal environments for students living within the student residences. This role is a live-in position with night and weekend responsibilities and participation in an after-hours on-call rotation. The accommodation package includes a fully furnished single-occupancy studio within the student accommodation location. The studio includes access to a fridge, freezer, basic cooking utensils, and a stovetop for meal preparation. The Resident Assistant reports directly to the Student Success Manager.

What You'll Be Doing

• On-call responsibilities will be shared between two Resident Assistants through a structured rota system, with each RA holding the emergency duty phone for half the programme period.
• The role is residential and requires the RA to be in residence overnight whilst students are in residence during term time, unless otherwise agreed.
• Support students during evenings and weekends.
• Participate in an on-call rota and help staff ensure the safe and professional running of the London programme.
• Serve as the main point of contact for students under the age of 18.
• Conduct nightly walkthroughs of the residence at varying times to support student welfare and safety.
• Respond to student concerns and emergencies as required and report issues in accordance with programme procedures.
• Act as a referral agent in serious emergency situations.
• Inform the Student Success Manager of incidents, behavioural concerns, and trends within the residence.
• Monitor student behaviour policies and protocols while upholding a high standard of conduct.

Community Building and Connection

• Assist students with their transition to university and community life, including adjusting to roommates, residence living, and the broader Verto community, while providing appropriate support for personal and group concerns.
• Understand the rationale behind housing policies and procedures and enforce them effectively.
• Develop positive working relationships with Student Success Advisors and peer staff members.
• Assist in maintaining order during emergency situations.
• Demonstrate professionalism and high ethical standards at all times while maintaining clear, consistent communication with colleagues and stakeholders.
• Assist with residence matters regardless of duty schedule.

What We're Looking For

Must-Have

• Fluency in English.
• Excellent verbal and written communication skills.
• Ability to provide information and instructions clearly and professionally.
• Excellent problem-solving skills, including investigating and analysing information to draw conclusions.
• Comfortable managing multiple priorities in a dynamic environment.
• Confident using Google Workspace, Salesforce, and Microsoft Office (Excel, reporting, and documentation).
• Ability to work independently and adapt quickly.

Nice-to-Have

• Background in higher education or international programmes.
• Experience living in on-campus housing.
• Working knowledge of university and residence hall policies and procedures.

Why Join Verto?

• Be part of a mission-driven organisation reimagining higher education.
• Work in a globally minded, international environment.
• Gain exposure to cross-functional teams across academics, operations, and student life.
• 25 days of annual leave plus Bank Holidays (pro rata basis).
• Employee Assistance Programme (EAP) for wellbeing support.
• Opportunity to grow within a fast-moving, impact-driven organisation.

Even if you do not meet 100% of the listed qualifications, we encourage you to apply. Studies show that candidates who meet only a portion of the requirements may still be strong contenders for a role.

Compensation

In addition to being provided a fully furnished studio for the duration of this part-time position, the estimated salary for this role is £200–£225 per week. Final compensation will depend on experience, skills, and relevant qualifications.

Right to Work

You must have the legal right to work in the United Kingdom. Verto Education is unable to sponsor visas for this role. Right-to-work requirement: You must have the unrestricted right to work in the UK, without limitations on working hours.

Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

Equal Opportunity Employer

Verto Education is an equal opportunity employer committed to building an inclusive and diverse workplace. We welcome applications from all qualified candidates and do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.