At a Glance
- Tasks: Become a UPS Customer Engineer, handling startups, maintenance, and emergency repairs.
- Company: Join a leading tech company focused on power solutions.
- Benefits: Competitive salary, training opportunities, and flexible working locations.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
- Why this job: Make a real difference in customer service while working with cutting-edge technology.
- Qualifications: Electrical/Electronic Engineering background and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity to become fully trained and qualified on Vertiv UPS Systems. You will be primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.
Locations: THIS ROLE CAN BE BASED ACROSS THE FOLLOWING AREAS - Reading, Guildford, Slough
Responsibilities:- Coordinate and run assigned projects/PM, ensuring they run smoothly and ensure the highest quality service is delivered on time and within budget.
- Maintain the accuracy of the customer listing by reporting any issues.
- Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
- Electrical/Electronic Engineering or equivalent.
- Experience of working in a technical service or test environment of Electrical/Electronic equipment essential; UPS preferred or associated industries i.e. Power Electronics.
- Computer Literate (All office associated programs such as Word, Excel, Outlook).
- Previous field service experience essential.
- Excellent customer service skills.
- Strong communication skills.
- Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure.
- Clean, valid driving license.
- There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice.
- Daily travel to and from customer sites.
UPS Customer Engineer - Slough in Southampton employer: Vertiv
At Vertiv in Southampton, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous professional development opportunities and a supportive hybrid work model, allowing you to balance your personal and professional life while making a significant impact in the data centre industry.
StudySmarter Expert Advice🤫
We think this is how you could land UPS Customer Engineer - Slough in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. The more connections we make, the better our chances of landing that UPS Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with UPS systems or similar tech, don’t be shy about it. Bring examples of your work or even a portfolio to interviews to demonstrate what you can do.
✨Tip Number 3
Prepare for the unexpected! Since this role involves after-hours and weekend shifts, be ready to discuss your flexibility during interviews. It shows you're committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It’s the best way for us to keep track of your journey and get you on board as a UPS Customer Engineer.
We think you need these skills to ace UPS Customer Engineer - Slough in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with UPS systems and electrical engineering. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the UPS Customer Engineer role and how your background makes you a perfect fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Customer Service Skills:Since this role involves maintaining great rapport with customers, make sure to mention any previous customer service experience. We want to know how you handle communication and build relationships in a technical environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Vertiv
✨Know Your UPS Systems
Make sure you brush up on your knowledge of Vertiv UPS Systems and similar equipment. Familiarise yourself with their functionalities, maintenance procedures, and common issues. This will not only show your technical expertise but also your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role involves maintaining excellent rapport with customers, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and ability to resolve issues effectively.
✨Demonstrate Your Project Management Abilities
Be ready to discuss any previous projects you've coordinated or managed. Talk about how you ensured they ran smoothly and met deadlines. This will showcase your organisational skills and ability to work under pressure, which are crucial for this position.
✨Prepare for Technical Questions
Expect some technical questions related to electrical/electronic engineering and field service experience. Brush up on relevant concepts and be ready to explain your thought process when troubleshooting problems. This will help you stand out as a knowledgeable candidate.
