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- Tasks: Maintain and repair thermal management products while ensuring top-notch customer satisfaction.
- Company: Join a leading thermal management company in a vibrant Southampton team.
- Benefits: Competitive salary, travel opportunities, and a chance to enhance your skills.
- Why this job: Be part of a dynamic team making a real difference in thermal management.
- Qualifications: NVQ in Refrigeration and strong customer service skills required.
- Other info: Expect significant travel and a focus on achieving high service completion rates.
The predicted salary is between 36000 - 60000 £ per year.
A leading thermal management company is seeking a Senior Thermal Customer Engineer in Southampton. The role focuses on the maintenance and emergency repairs of thermal management products, ensuring high customer satisfaction.
Candidates should hold NVQ qualifications in Refrigeration and possess excellent customer service skills. The position involves active communication with teams and managing service calls efficiently, aiming for a completion rate of 90%. A clean valid driving license is required, and significant travel is expected.
Senior Thermal Field Service Engineer in Southampton employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Thermal Field Service Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the thermal management industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've handled service calls in the past and how you ensure customer satisfaction.
✨Tip Number 3
Showcase your qualifications! Make sure to highlight your NVQ in Refrigeration and any relevant experience during conversations with potential employers. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills, so take advantage of it and get your application in today!
We think you need these skills to ace Senior Thermal Field Service Engineer in Southampton
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to highlight your NVQ qualifications in Refrigeration right at the start. We want to see how your skills match up with what we're looking for, so don’t hold back!
Customer Service is Key: Since this role is all about keeping our customers happy, share examples of your excellent customer service skills. Tell us about times you’ve gone above and beyond to solve a problem!
Communication is Crucial: We value active communication, so let us know how you’ve effectively communicated with teams in the past. A good story about managing service calls can really make your application stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Vertiv
✨Know Your Thermal Management Stuff
Make sure you brush up on your knowledge of thermal management products. Be ready to discuss specific technologies and how they work, as well as any relevant NVQ qualifications you hold. This will show that you're not just a candidate, but someone who truly understands the field.
✨Show Off Your Customer Service Skills
Since this role emphasises customer satisfaction, prepare examples of how you've handled customer interactions in the past. Think about times when you went above and beyond to resolve an issue or improve a customer's experience. This will highlight your ability to maintain high standards in service.
✨Communicate Like a Pro
Effective communication is key in this role, especially when managing service calls. Practice articulating your thoughts clearly and concisely. You might even want to role-play with a friend to simulate potential interview questions related to team communication and service management.
✨Plan for Travel and Logistics
Given the significant travel expected in this position, be prepared to discuss your driving experience and how you manage logistics on the go. Having a clean driving licence is crucial, so make sure you can confidently talk about your driving record and how you plan to handle travel efficiently.
