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For Companies At a Glance
- Tasks: Maintain and repair cutting-edge thermal management systems while ensuring top-notch customer service.
- Company: Join a leading company in thermal management solutions with a focus on innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Dynamic role with 90% travel, perfect for those who love variety in their work.
- Why this job: Make a real difference by keeping essential systems running smoothly for customers.
- Qualifications: NVQ Level 1 & 2 in Refrigeration and Air Conditioning required; excellent customer service skills a plus.
The predicted salary is between 36000 - 60000 £ per year.
Senior Thermal Customer Engineer responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. Establish, promote and maintain excellent rapport with customers, sales managers, distributors and others in the field; maintain ongoing communication with scheduling teams and the line/department Manager.
Responsibilities
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) and complete weekly paperwork in a timely, accurate and complete manner.
- Create reports using FieldDB system and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office-based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the callout rota.
Qualifications
Required / Minimum Qualifications
- NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
- City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
Additional / Preferred Qualifications
- Excellent computer skills.
- Previous environmental service experience.
- Excellent customer service skills.
- Self-starter, ability to plan, organize and manage time effectively.
- Clean valid driving license.
Physical & Environmental Requirements
None
Time Travel Needed
90%
Senior Air Conditioning Service Engineer in Southampton employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Air Conditioning Service Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Air Conditioning Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your NVQ qualifications and any hands-on experience you have. Make sure they know you’re not just another candidate; you’re the one they need for their thermal management team.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how your skills can benefit their team. It shows initiative and could set you apart from the crowd.
✨Tip Number 4
Follow up! After interviews or networking events, drop a quick thank-you email to show your appreciation and reiterate your interest in the position. It keeps you fresh in their minds and demonstrates your professionalism—key traits for a Senior Thermal Customer Engineer!
We think you need these skills to ace Senior Air Conditioning Service Engineer in Southampton
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your qualifications, especially your NVQ Level 1 & 2 or equivalent in Refrigeration and Air Conditioning. We want to see how your skills match up with what we're looking for!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. It shows us you’re genuinely interested.
Be Professional and Clear: When writing your application, keep it professional but also clear and concise. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vertiv
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to air conditioning and refrigeration. Familiarise yourself with Vertiv’s Thermal Management products and any relevant codes of practice. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Customer Skills
Since this role involves maintaining excellent rapport with customers, be ready to share examples of how you've successfully handled customer interactions in the past. Think about times when you went above and beyond to resolve an issue or improve a service experience.
✨Be Organised
Demonstrate your ability to manage time effectively by discussing how you prioritise tasks and keep track of your schedule. Mention any tools or methods you use to stay organised, especially when juggling multiple service calls or projects.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you keep teams informed and how you handle changes in schedules or job statuses, as this will reflect your teamwork skills.