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- Tasks: Supervise service schedulers, ensuring efficient planning and delivery of maintenance services.
- Company: Join a dynamic company focused on exceeding customer expectations and achieving operational excellence.
- Benefits: Enjoy a competitive salary and the chance to develop your career in a supportive environment.
- Why this job: Be a key player in enhancing service delivery while growing your skills in a fast-paced setting.
- Qualifications: Previous planning and supervisory experience, plus strong communication and organisational skills required.
- Other info: Must have full rights to work in the UK; no sponsorship available.
The predicted salary is between 30000 - 35000 £ per year.
Salary - £30,000 to £35,000
We cannot offer sponsorship for this role either now or in the future so you will need to have full rights to work in the UK to be able to progress forward.
Job Summary
To proactively supervise a number of service schedulers and ensure that they plan, organize, deliver and manage the Service planned deliverables to meet & exceed customers' requirements, Company quality standards, and achieves agreed targets and level of profit. Your objective is to deliver all Planned Maintenance & Non-Contract Sales in line with KPI’s. You must be commercially & operationally astute, with the ability to understand how our clients' business needs and ensure that we as a business are achieving those targets. Analytical, with the ability to identify trends, risks and resolutions; you will be confident, credible and be a main point of escalation for the schedulers under your supervision.
Duties & Responsibilities
- Planning of Maintenance and remedial works
- Ensure service delivery targets are managed, with focus on optimising the deployment of the engineers.
- Coordinate with other departments to ensure standards of service delivery to customers.
- Liaise with your manager in highlighting performance issues concerning the regions’ engineers.
- Compiling weekly/monthly service reports
- General office duties, answering telephone enquiries and re-directing calls.
- Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.
- Assist the Scheduling manager to achieve Service Sales targets and hence to obtain results that reach or exceed the target parameters.
- Act as point of escalation for the schedulers under your supervision and our customers
- Create an environment in which personnel are encouraged to contribute to the development of the Service Department and their own careers
Qualifications / Skills / Experience
- Previous planning experience, preferably with field engineers.
- Previous supervisory experience
- Experience of working with bespoke planning software, arranging service engineers’ calls.
- Liaison with parts supply and sales departments.
- Telephone skills.
- Computer literate.
- Accuracy and attention to detail.
Person Specification
- Team worker
- Cooperative
- Conscientious
- Good communicator and organiser
- Able to cope well under pressure and work with minimum supervision
- Target driven
The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.
Service Operations Coordinator employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Coordinator
✨Tip Number 1
Familiarise yourself with the specific planning software mentioned in the job description. If you have experience with similar tools, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Highlight your previous supervisory experience during any discussions or interviews. Be prepared to share examples of how you've successfully managed teams and resolved conflicts.
✨Tip Number 3
Demonstrate your understanding of service delivery targets by researching common KPIs in the industry. This will show that you're not only aware of the expectations but also committed to achieving them.
✨Tip Number 4
Network with professionals in the field of service operations. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service operations and scheduling. Emphasise any supervisory roles you've held and your familiarity with planning software, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Mention your ability to manage service delivery targets and your experience in coordinating with different departments.
Showcase Analytical Skills: Since the role requires analytical abilities, provide examples in your application of how you've identified trends or resolved issues in previous positions. This will demonstrate your capability to meet the company's operational needs.
Highlight Teamwork and Communication: The job requires strong communication and teamwork skills. Include specific instances where you've successfully collaborated with others or communicated effectively under pressure, as this will resonate well with the employer's expectations.
How to prepare for a job interview at Vertiv
✨Showcase Your Planning Experience
Make sure to highlight your previous planning experience, especially if it involves field engineers. Be ready to discuss specific examples of how you've successfully managed schedules and optimised resources in the past.
✨Demonstrate Leadership Skills
Since this role involves supervising service schedulers, it's crucial to convey your supervisory experience. Share instances where you've led a team, resolved conflicts, or improved team performance to show you can handle the responsibilities.
✨Familiarise Yourself with Relevant Software
The job requires experience with bespoke planning software. If you have used similar tools, be prepared to discuss your proficiency and how you leveraged technology to enhance service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical skills and ability to identify trends and risks. Prepare scenarios where you've successfully navigated challenges in service delivery, demonstrating your problem-solving capabilities.
