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- Tasks: Maintain and repair cutting-edge Thermal Management products while ensuring top-notch customer service.
- Company: Join Vertiv, a leader in innovative thermal management solutions for critical infrastructure.
- Benefits: Enjoy a competitive salary up to £42,000 and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values safety, communication, and customer satisfaction.
- Qualifications: NVQ Level 1 & 2 in Refrigeration; excellent computer and customer service skills required.
- Other info: 90% travel involved; must have a clean driving license.
The predicted salary is between 30000 - 42000 £ per year.
Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager.
Basic Salary: up to £42,000 dependent on experience
Responsibilities:
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
- Create reports using FieldDB system and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the callout rota.
Required/Minimum Qualifications:
- NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
- City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
Additional/Preferred Qualifications:
- Excellent computer skills.
- Previous environmental service experience.
- Excellent customer service skills.
- Self-starter, ability to plan, organize and manage time effectively.
- Clean valid driving license.
Physical & Environmental Requirements: None
Time Travel Needed: 90%
Refrigeration Customer Engineer employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Refrigeration Customer Engineer
✨Tip Number 1
Familiarise yourself with Vertiv’s Thermal Management products and services. Understanding the technical aspects and common issues can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to tackle challenges.
✨Tip Number 2
Network with professionals in the refrigeration and air conditioning industry. Attend relevant events or join online forums to connect with others who may have insights into the company culture at Vertiv or even potential job openings.
✨Tip Number 3
Brush up on your customer service skills. Since maintaining excellent rapport with customers is crucial for this role, consider role-playing scenarios or seeking feedback from peers on how to handle difficult customer interactions effectively.
✨Tip Number 4
Prepare to discuss your experience with safety policies and procedures. Given the emphasis on performing work safely and in accordance with established codes, be ready to share specific examples of how you've prioritised safety in previous roles.
We think you need these skills to ace Refrigeration Customer Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in refrigeration and air conditioning. Include any qualifications like NVQ Level 1 & 2 or City and Guilds certifications, as well as your customer service skills.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to maintain excellent rapport with customers and your experience in emergency repairs. Mention your commitment to safety and adherence to company policies.
Showcase Technical Skills: Detail your technical skills related to thermal management products and any previous environmental service experience. Highlight your proficiency with tools and software like Oracle Mobile Field Service and FieldDB.
Demonstrate Communication Skills: Illustrate your communication abilities by providing examples of how you've effectively coordinated with teams or managed customer relationships in past roles. This is crucial for maintaining ongoing communication with scheduling teams.
How to prepare for a job interview at Vertiv
✨Showcase Your Technical Skills
Make sure to highlight your qualifications, such as NVQ Level 1 & 2 in Refrigeration and Air Conditioning. Be prepared to discuss specific technical experiences you've had, especially those related to maintenance and emergency repairs of thermal management products.
✨Demonstrate Customer Service Excellence
Since the role requires excellent rapport with customers, be ready to share examples of how you've successfully handled customer interactions in the past. Emphasise your ability to communicate effectively and maintain a professional demeanor under pressure.
✨Familiarise Yourself with Company Processes
Research Vertiv’s processes and values before the interview. Understanding their safety policies and operational procedures will show that you are proactive and serious about aligning with their company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Prepare scenarios where you had to respond to service calls or manage scheduling conflicts, and explain how you handled them effectively.
