Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key client relationships and ensure their satisfaction while resolving complex issues.
- Company: Join a leading tech company focused on quality and client success.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing client experiences and driving revenue growth.
- Qualifications: Degree in Engineering or relevant experience in quality assurance required.
- Other info: Collaborative team culture with opportunities for continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
The Key Strategic Account Quality Leader is responsible for managing and strengthening relationships with the company's most important clients to ensure their satisfaction and long-term success. Also, to monitor the performance of Vertiv offers on the customer premises, and help coordinating the resolution of complex issues to maximize client value and drive revenue growth.
Responsibilities and Measurement Criteria:
- Monitor day to day issues related to key strategic account projects.
- Monitor their respective non-conformance tool.
- Drive proper BUGs resolution on a daily basis.
- Conduct proper RCA of issues identified on key strategic account projects, following 8D methodology.
- Daily reporting of quality performance for key strategic account projects.
- Support plant quality managers in driving RCA following 8D methodology for key strategic account projects.
- Coordination of internal Vertiv resources when dealing with issues affecting our top key strategic account for an efficient resolution.
- Understand root cause of issues and run associated continuous improvement exercises, including global quality BU team.
- Actively help in investigation of critical escalations together with technical support and engineering.
- Deep dive with customer experience team and services organization on identified failure modes (startup, commissioning, transportation...) and defined containment and improvement actions.
- Secure data quality entered in complaint management tool is accurate and reflects real circumstances.
- Leads the identification of problem root cause and the development and implementation of effective corrections and preventive methods.
- Analyzes various failure reports and recommends corrective action for issues affecting our key strategic accounts.
- Maintain an interactive plant quality relationship focused on effective transition of product releases to a manufacturing quality support role, representing the voice of our key strategic accounts.
- Interface closely with Engineering, Service, Manufacturing and Product Management to understand and improve product and service quality.
- Ensure communication and interaction with Supplier Quality when required.
- Other duties and responsibilities as assigned.
Qualifications:
- A four-year degree in Engineering or a related field of study or a minimum of four years of direct job experience in quality assurance or a combination of the education and experience.
- Proficient with word processing, (relational) database, data analysis, spreadsheet, planning and desktop publishing programs and software.
- Knowledgeable and proficient with various data analysis and problem-solving techniques.
- Must be skilled in interpersonal skills and communications (including presentations) to groups of various sizes and levels within the organization.
- Knowledge of applicable quality standards and business models (ISO 9000, etc.).
Time Travel Needed: 15-20%
Key Strategic Account Quality Leader employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Strategic Account Quality Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. Show them you’re not just interested in the role, but also in how you can contribute to their success.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. This will help you articulate your past experiences clearly and demonstrate how you’ve tackled challenges relevant to the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you top of mind and show your enthusiasm for the position.
We think you need these skills to ace Key Strategic Account Quality Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Strategic Account Quality Leader role. Highlight your experience in quality assurance and any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: Since this role involves resolving complex issues, be sure to include examples of how you've tackled challenges in the past. We want to know how you approach problem-solving and what techniques you use to drive improvements.
Apply Through Our Website: Don't forget to apply through our careers page! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that Apply button and get started!
How to prepare for a job interview at Vertiv
✨Know Your Clients
Before the interview, take some time to research the company's key strategic accounts. Understand their needs, challenges, and how the company’s offerings can add value. This will help you demonstrate your ability to manage and strengthen client relationships effectively.
✨Master the 8D Methodology
Since the role involves driving proper BUGs resolution and conducting root cause analysis using the 8D methodology, make sure you’re familiar with it. Be prepared to discuss how you've applied this method in past experiences and how it can be beneficial in resolving complex issues.
✨Showcase Your Communication Skills
As a Key Strategic Account Quality Leader, strong interpersonal and communication skills are crucial. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Consider preparing examples of how you've successfully communicated with various stakeholders in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Prepare by thinking of specific instances where you identified a problem, analysed data, and implemented corrective actions. Highlight your analytical skills and how they contribute to continuous improvement in quality assurance.
