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- Tasks: Lead and enhance technical support and training functions across teams.
- Company: A leading technology company in the UK with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to drive service excellence.
- Why this job: Make a real impact by improving processes and delivering exceptional service.
- Qualifications: Strong analytical and communication skills; degree in a relevant field required.
- Other info: Expect about 25% travel and significant career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology company in the UK is seeking a strategic Service Operations Manager to enhance their technical support and training functions. This role involves unifying teams, improving processes, and ensuring exceptional service delivery.
The ideal candidate will possess strong analytical and communication skills, along with a degree in a relevant field. Expect about 25% travel. This is a significant role aimed at driving continuous improvement across services and training.
EMEA Service Excellence Director – Tech Support & Training employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Service Excellence Director – Tech Support & Training
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills in service excellence. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss specific examples of how you've improved processes or delivered exceptional service in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace EMEA Service Excellence Director – Tech Support & Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the EMEA Service Excellence Director role. Highlight your strategic thinking and any relevant experience in tech support and training to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved processes or delivered exceptional service in previous positions.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to mention any relevant projects or experiences where you’ve used data to drive decisions. We love seeing how you can turn numbers into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Vertiv
✨Know Your Stuff
Make sure you understand the technical support and training landscape. Brush up on the latest trends in service operations and be ready to discuss how you can enhance these functions. Research the company’s current processes and think about how you could improve them.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive improvements in previous roles. Be ready to discuss specific metrics you've tracked and how they influenced your decisions. This will demonstrate your ability to analyse and optimise service delivery.
✨Communicate Clearly
As this role requires strong communication skills, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences related to team unification and process improvement.
✨Be Ready for Travel Questions
Since the role involves about 25% travel, be prepared to discuss your flexibility and experience with travel in a professional context. Highlight any previous roles where travel was a key component and how you managed it effectively.
