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- Tasks: Manage key customer accounts and ensure their success with tailored support.
- Company: Join Vertiv, a leader in critical infrastructure solutions.
- Benefits: Enjoy flexible working options and a collaborative team culture.
- Why this job: Be the voice of the customer and make a real impact on their experience.
- Qualifications: 3+ years in client-facing roles; strong analytical and problem-solving skills required.
- Other info: Opportunity to work with innovative technology in a dynamic environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Customer Success Manager – Ireland, Burnfoot
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Client:
Vertiv
Location:
Burnfoot, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3235891d6af0
Job Views:
3
Posted:
01.07.2025
Expiry Date:
15.08.2025
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Job Description:
SUMMARY:
Manage assigned accounts with Key Deliverables addressed within each Account Implementation Plan. Act as the Single Point of Contact on behalf of Vertiv Services. Functions as Customer advocate and interface between alldepartments.
DUTIES & RESPONSIBILITIES:
- Manage a select list of “Essential” or “Preferred” customer accounts.
- Develop and maintain Account Plans to achieve both long and short-term objectives within assigned accounts.
- Present value-oriented, Quarterly Business Reviews with assigned customer accounts.
- Make periodic visits to assigned accounts to grow customer relationship and monitor service performance.
- Partner with Sales to assist in renewal capture and time and material opportunities.
- Develop and grow relationships with sales, service, sourcing, logistics and other key internal partners essential to the support of your assigned accounts.
- Follow the resolution for all emergency service calls for assigned accounts. Ensure closure takes place and relevant RCAs are reviewed and submitted.
- Follow up on MRSI surveys for assigned accounts.
- Manage account KPI’s to ensure both customer and department performance metrics are met.
- Ensure PM and FCN completion on all assigned accounts. Oversee the PM plan implementation.
- Manage complex billing for clients utilizing special billing processes.
- Support fellow CSMs in country & take the lead in “all things Switchgear” in relation to the assigned clients.
- Cross country support where switchgear contracts and Billing are present.
- Manage and resolve client complaints and concerns.
- Manage client lifecycle management opportunities with sales.
- Other duties as required.
KNOWLEDGE, SKILLS & ABILITIES:
- 3+ years experience of client-facing activities.
- Analytical skills required.
- Excellent problem-solving ability and critical conversation skill set.
- Strong organizational skills, detail oriented, and the ability to effectively manage multiple tasks and priorities simultaneously.
- Ability to work in a matrix management environment.
- The ability and willingness to communicate at all levels within an organization.
- A high degree of creative ability and independent judgment.
- The ability to think and act strategically, utilizing account plans to set specific account objectives.
- Service industry experience.
- Knowledge of UPS/Power/HVAC/Switchgear Products is a plus.
- Understanding of critical space environments, service products, and clients is a plus.
- PC Skills: Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
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Customer Success Manager - Ireland employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Ireland
✨Tip Number 1
Familiarise yourself with Vertiv's products and services, especially in the UPS, Power, HVAC, and Switchgear sectors. This knowledge will not only help you understand customer needs better but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former employees of Vertiv on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your client-facing skills and problem-solving abilities. Highlighting your success in managing accounts and improving customer relationships will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends and challenges related to customer success management. Being able to speak knowledgeably about current issues and how they affect clients will position you as a proactive candidate who is ready to add value from day one.
We think you need these skills to ace Customer Success Manager - Ireland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and client-facing roles. Emphasise any analytical skills and problem-solving abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills can benefit Vertiv. Mention specific experiences that demonstrate your ability to manage accounts and develop relationships.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to manage multiple tasks. Provide examples of how you've successfully handled client complaints or improved service performance in previous roles.
Showcase Industry Knowledge: If you have experience with UPS, Power, HVAC, or Switchgear products, make sure to mention it. Demonstrating knowledge of these areas can set you apart from other candidates.
How to prepare for a job interview at Vertiv
✨Know Your Accounts
Before the interview, research Vertiv and understand their key accounts and services. Be prepared to discuss how you would manage and grow these relationships, showcasing your knowledge of the company's offerings.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved client issues or improved customer satisfaction. Highlight your analytical skills and ability to think critically under pressure.
✨Showcase Your Communication Skills
As a Customer Success Manager, effective communication is crucial. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you can communicate with various stakeholders within an organisation.
✨Understand the Industry
Familiarise yourself with the UPS, Power, HVAC, and Switchgear products. Being knowledgeable about these areas will not only impress your interviewers but also show your commitment to understanding the industry and its challenges.
