Customer Engineer

Customer Engineer

Bedford Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team to service generators and ensure critical technologies run smoothly.
  • Company: Vertiv is a leader in power, thermal, and infrastructure management solutions.
  • Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
  • Why this job: Be part of a team that values safety, integrity, and innovation while making a real impact.
  • Qualifications: You need a Level 3 qualification in electrical or mechanical disciplines and generator experience.
  • Other info: This role includes on-call duties and compliance with health and safety regulations.

The predicted salary is between 36000 - 60000 £ per year.

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a wide variety of clients that we work with on a daily basis from data centers to critical buildings. If you have previous generator experience and are looking for a new challenge get in touch with us.

What will you be doing in our team?

This a great opportunity to join our team of Generator Engineers based across the UK, inBedford and Stonecross.They service a wide variety of clients that we work with on a daily basis from data centers to critical buildings. If you have previous generator experience and are looking for a new challenge get in touch with us.

What will you be doing?

  • Undertake standard service activity’s including load bank & building load test proving, major & minor diesel servicing.
  • Carry out contract maintenance and inspection on a planned basis to Vertiv standards.
  • Fault finding and rectification in both Electrical and Mechanical disciplines.
  • Installation of temporary generating plant.
  • Commissioning of generator installations.
  • Identify opportunities for extra works (SQD) & recommendations.
  • Remedial work to contract customers ether planned repairs or as part of a call out facility.
  • On rota-call out response.
  • Completion and submission of relevant reports to service administration within a timely manner following all site activity.
  • Comply with all Company Health and Safety Requirements.
  • Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.

What are we looking for?

  • Previous experiences within the generator stand by power or related industry.
  • National Level 3 qualification in either an electrical or mechanical discipline.
  • Experience of Electrical and Mechanical fault finding & rectification.
  • A good understanding of PLC and microprocessor systems.
  • A good understanding of IT.
  • Experience in servicing LV switchgear would be advantageous.
  • Experience in a field operations role.
  • Experience of fault finding & rectification.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety.Integrity. Respect.Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

•Customer Focus

•Operational Excellence

•High-Performance Culture

•Innovation

•Financial Strength

OUR BEHAVIORS

•Own It

•Act With Urgency

•Foster a Customer-First Mindset

•Think Big and Execute

•Lead by Example

•Drive Continuous Improvement

•Learn and Seek Out Development

If YOU are the person we are looking for, feel free to apply and let\’s start drafting your future career in a healthy and growing environment!

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Customer Engineer employer: Vertiv

At Vertiv, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters teamwork, innovation, and continuous improvement. Our Bedford and Stonecross locations provide a supportive environment where employees can grow their skills in the critical technologies sector, with ample opportunities for professional development and career advancement. Join us to be part of a company that values safety, integrity, and diversity while making a meaningful impact in the industry.
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Contact Detail:

Vertiv Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Engineer

✨Tip Number 1

Familiarise yourself with Vertiv's core principles and strategic priorities. Understanding their focus on safety, integrity, and customer service will help you align your responses during interviews and demonstrate that you're a good cultural fit.

✨Tip Number 2

Highlight your previous generator experience in conversations or networking opportunities. Be ready to discuss specific projects or challenges you've faced, as this will showcase your expertise and problem-solving skills relevant to the role.

✨Tip Number 3

Connect with current or former employees of Vertiv on professional networking sites. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview preparation.

✨Tip Number 4

Prepare to discuss your understanding of PLC and microprocessor systems, as well as your experience with electrical and mechanical fault finding. Being able to articulate your technical knowledge will set you apart from other candidates.

We think you need these skills to ace Customer Engineer

Electrical Fault Finding
Mechanical Fault Finding
Generator Maintenance
Load Bank Testing
Diesel Servicing
Contract Maintenance
Commissioning of Generator Installations
PLC and Microprocessor Systems Understanding
Low Voltage Switchgear Servicing
Health and Safety Compliance
Report Writing
Customer Service Skills
Field Operations Experience
Problem-Solving Skills
Teamwork and Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in generator servicing and fault finding. Emphasise any qualifications you have in electrical or mechanical disciplines, as well as your understanding of PLC and microprocessor systems.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experiences align with Vertiv's core principles and strategic priorities, particularly focusing on customer focus and operational excellence.

Highlight Relevant Skills: In your application, clearly outline your skills related to electrical and mechanical fault finding, as well as any experience with LV switchgear. This will demonstrate your capability to meet the job requirements effectively.

Showcase Teamwork and Safety Mindset: Since Vertiv values teamwork and safety, include examples from your past work where you contributed to a team environment and adhered to safety protocols. This will show that you align with their core behaviours.

How to prepare for a job interview at Vertiv

✨Showcase Your Technical Skills

Make sure to highlight your previous experiences with generators and any relevant electrical or mechanical qualifications. Be prepared to discuss specific projects where you demonstrated fault finding and rectification skills.

✨Understand Vertiv's Core Principles

Familiarise yourself with Vertiv’s core principles such as Safety, Integrity, and Teamwork. During the interview, try to relate your personal values and experiences to these principles to show that you align with their company culture.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples from your past work where you had to act quickly or innovate under pressure, especially in field operations.

✨Ask Insightful Questions

Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, ongoing projects, or how they measure success in the position. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.

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