Customer Engineer

Customer Engineer

Chepstow Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Perform service activities, maintenance, and fault finding on generators and related systems.
  • Company: Vertiv keeps critical technologies running 24/7, supporting major industry players with innovative solutions.
  • Benefits: Enjoy a vibrant work culture, opportunities for growth, and a focus on safety and teamwork.
  • Why this job: Join a dynamic team that values innovation and offers a chance to shape the future of technology.
  • Qualifications: National Level 3 qualification in electrical or mechanical discipline; experience in generator servicing preferred.
  • Other info: Be part of a company that prioritises diversity, inclusion, and continuous improvement.

The predicted salary is between 36000 - 60000 £ per year.

Who are we?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a wide variety of clients that we work with on a daily basis from datacentres to critical buildings. If you have previous generator experience and are looking for a new challenge get in touch with us.

What will you be doing?

  • Undertake standard service activity’s including load bank & building load test proving, major & minor diesel servicing.
  • Carry out contract maintenance and inspection on a planned basis to Vertiv standards.
  • Fault finding and rectification in both Electrical and Mechanical disciplines.
  • Installation of temporary generating plant.
  • Commissioning of generator installations.
  • Identify opportunities for extra works (SQD) & recommendations.
  • Remedial work to contract customers ether planned repairs or as part of a call out facility.
  • On rota-call out response.
  • Completion and submission of relevant reports to service administration within a timely manner following all site activity.
  • Comply with all Company Health and Safety Requirements.
  • Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.

What are we looking for?

  • Previous experiences within the generator stand by power or related industry.
  • National Level 3 qualification in either an electrical or mechanical discipline.
  • Experience of Electrical and Mechanical fault finding & rectification.
  • A good understanding of PLC and microprocessor systems.
  • A good understanding of IT.
  • Experience in servicing LV switchgear would be advantageous.
  • Experience in a field operations role.
  • Experience of fault finding & rectification.

If YOU are the person we are looking for, feel free to apply and let\’s start drafting your future career in a healthy and growing environment!

Join Vertiv Today!

Be a part of the team that keeps the world connected. Take the next step in your career journey with Vertiv. Apply now to explore endless opportunities for growth and development in a vibrant and dynamic environment. Let\’s shape the future together!

The successful candidate will embrace Vertiv\’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

#LI-AB2

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Customer Engineer employer: Vertiv

At Vertiv, we pride ourselves on being an exceptional employer that fosters a culture of safety, integrity, and teamwork. Our commitment to employee growth is evident through continuous development opportunities in a dynamic environment, where you can make a meaningful impact while working with cutting-edge technology. Join us in our mission to keep the world connected and enjoy the benefits of a supportive workplace that values diversity and innovation.
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Contact Detail:

Vertiv Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Engineer

✨Tip Number 1

Familiarise yourself with Vertiv's products and services, especially in the generator standby power sector. Understanding their technology and how it integrates into critical infrastructure will give you an edge during discussions.

✨Tip Number 2

Network with current or former employees of Vertiv on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.

✨Tip Number 3

Prepare to discuss specific examples from your past experiences that demonstrate your skills in electrical and mechanical fault finding. Being able to articulate these experiences clearly will showcase your expertise.

✨Tip Number 4

Showcase your understanding of safety protocols and compliance regulations relevant to the role. Highlighting your commitment to safety and adherence to standards will resonate well with Vertiv's core principles.

We think you need these skills to ace Customer Engineer

Electrical Fault Finding
Mechanical Fault Finding
Generator Servicing
Load Bank Testing
Diesel Engine Maintenance
PLC Systems Understanding
Microprocessor Systems Knowledge
Health and Safety Compliance
Contract Maintenance
Remedial Work Execution
Field Operations Experience
Report Writing
Customer Service Orientation
Problem-Solving Skills
Teamwork and Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in the generator standby power or related industry. Emphasise your qualifications, especially any National Level 3 qualifications in electrical or mechanical disciplines.

Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of Vertiv's core principles and strategic priorities. Mention specific experiences that demonstrate your commitment to safety, teamwork, and customer focus.

Highlight Technical Skills: Clearly outline your technical skills related to electrical and mechanical fault finding, PLC systems, and LV switchgear servicing. Use specific examples to illustrate your expertise and problem-solving abilities.

Follow Application Instructions: Ensure you carefully follow all application instructions provided by Vertiv. Submit all required documents and double-check for accuracy before hitting that submit button on our website.

How to prepare for a job interview at Vertiv

✨Showcase Your Technical Skills

Make sure to highlight your experience with generators and any relevant electrical or mechanical qualifications. Be prepared to discuss specific projects where you successfully carried out fault finding and rectification.

✨Demonstrate Safety Awareness

Since safety is a core principle at Vertiv, be ready to talk about how you prioritise safety in your work. Share examples of how you've adhered to health and safety regulations in previous roles.

✨Emphasise Teamwork and Collaboration

Vertiv values teamwork, so be sure to mention instances where you've worked effectively within a team. Discuss how you contribute to a positive team environment and support your colleagues.

✨Prepare Questions About the Company

Show your interest in Vertiv by preparing thoughtful questions about their products, services, and company culture. This demonstrates that you’ve done your homework and are genuinely interested in being part of their team.

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