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- Tasks: Join us as a Senior Thermal Customer Engineer, maintaining and repairing cutting-edge thermal management products.
- Company: Vertiv is a leader in critical technology solutions, ensuring systems run smoothly 24/7.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that impacts major industries while enhancing your technical skills and customer service expertise.
- Qualifications: NVQ Level 1 & 2 in Refrigeration, excellent computer skills, and a clean driving license required.
- Other info: Work with a supportive team and contribute to innovative solutions in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
About the Company:
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide. We are actively seeking a Senior Thermal Customer Engineer (refrigeration/chillers) to join our dynamic team.
About the Role:
The Senior Thermal Customer Engineer is responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager.
Responsibilities:
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
- Create reports using FieldDB system and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the call out.
Qualifications:
NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning. City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB. Excellent computer skills. Previous environmental service experience. Excellent customer service skills. Self-starter, ability to plan, organise and manage time effectively. Clean valid driving license.
Required Skills:
Refrigeration and Air Conditioning, Refrigerant Safe Handling, Computer Skills, Environmental Service Experience, Customer Service Skills, Time Management, Valid Driving License.
Chiller/Refrigeration Technician employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chiller/Refrigeration Technician
✨Tip Number 1
Familiarize yourself with Vertiv's products and services, especially their Thermal Management solutions. Understanding the specifics of what they offer will help you speak confidently about how your skills align with their needs during the interview.
✨Tip Number 2
Highlight your experience in maintaining and repairing refrigeration systems. Be ready to discuss specific examples where you've successfully handled emergency repairs or maintenance tasks, as this will demonstrate your hands-on expertise.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've built rapport with clients in previous roles. Vertiv values strong relationships, so illustrating your ability to communicate effectively will set you apart.
✨Tip Number 4
Be prepared to discuss your time management skills and how you prioritize tasks. Since the role involves maintaining a high completion rate for planned maintenance, demonstrating your organizational abilities will be crucial.
We think you need these skills to ace Chiller/Refrigeration Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Thermal Customer Engineer position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your relevant qualifications, such as your NVQ Level 1 & 2 in Refrigeration and Air Conditioning, and any previous environmental service experience. Use specific examples that demonstrate your customer service skills and technical expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Vertiv's mission and how you can contribute to their success, particularly in maintaining excellent customer relationships and ensuring safety standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Vertiv
✨Show Your Technical Expertise
Be prepared to discuss your experience with refrigeration and air conditioning systems in detail. Highlight specific projects or challenges you've faced, and how you successfully resolved them. This will demonstrate your technical knowledge and problem-solving skills.
✨Emphasize Customer Service Skills
Since the role involves maintaining excellent rapport with customers, be ready to share examples of how you've provided exceptional customer service in previous positions. Discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Safety Awareness
Safety is a top priority in this role. Be sure to mention your understanding of safety policies and practices related to refrigeration work. You might want to provide examples of how you've prioritized safety in past jobs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to respond to emergency repairs and maintenance tasks. Think about scenarios where you had to act quickly and effectively, and be ready to explain your thought process and actions taken.
