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- Tasks: Join our team to maintain and repair cutting-edge thermal management products.
- Company: Vertiv keeps critical technologies running 24/7 with innovative cooling solutions.
- Benefits: Enjoy a dynamic work environment and opportunities for professional growth.
- Why this job: Be part of a team that supports major industry players and makes a real impact.
- Qualifications: NVQ Level 1 & 2 in Refrigeration, excellent customer service skills, and a valid driving license required.
- Other info: Work with a supportive team and enhance your technical skills in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide. We are actively seeking a Senior Thermal Customer Engineer (refrigeration/chillers) to join our dynamic team.
About the Role:
The Senior Thermal Customer Engineer is responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager.
Responsibilities:
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
- Create reports using FieldDB system and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the call out.
Qualifications:
NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning. City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB. Excellent computer skills. Previous environmental service experience. Excellent customer service skills. Self-starter, ability to plan, organise and manage time effectively. Clean valid driving license.
Required Skills:
Refrigeration and Air Conditioning, Refrigerant Safe Handling, Computer Skills, Environmental Service Experience, Customer Service Skills, Time Management, Valid Driving License.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Appliances, Electrical, and Electronics Manufacturing
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Chiller/Refrigeration Technician employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chiller/Refrigeration Technician
✨Tip Number 1
Familiarize yourself with Vertiv's products and services, especially their Thermal Management solutions. Understanding the specifics of what they offer will help you speak confidently about how your skills align with their needs during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since the role emphasizes maintaining excellent rapport with customers, showcasing your ability to communicate effectively and resolve issues will set you apart.
✨Tip Number 3
Demonstrate your commitment to safety and compliance with industry standards. Be prepared to discuss how you have adhered to safety policies and current codes of practice in your previous roles.
✨Tip Number 4
Be proactive in discussing your time management skills. Since the position requires effective planning and organization, sharing specific examples of how you've successfully managed your time in past roles will be beneficial.
We think you need these skills to ace Chiller/Refrigeration Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Thermal Customer Engineer position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your qualifications in refrigeration and air conditioning, as well as your customer service experience. Use specific examples that demonstrate your ability to perform maintenance and emergency repairs.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the industry and your understanding of Vertiv's mission. Mention your relevant certifications and how they make you a suitable candidate for the role.
Highlight Technical Skills: In your application, be sure to highlight your technical skills, such as your proficiency with Oracle Mobile Field Service and any experience with environmental services. This will show that you are well-equipped for the technical demands of the job.
How to prepare for a job interview at Vertiv
✨Show Your Technical Expertise
Be prepared to discuss your experience with refrigeration and air conditioning systems in detail. Highlight any specific projects or challenges you've faced, and how you successfully resolved them. This will demonstrate your technical knowledge and problem-solving skills.
✨Emphasize Customer Service Skills
Since the role involves maintaining excellent rapport with customers, be ready to share examples of how you've provided exceptional customer service in the past. Discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Safety Awareness
Safety is a top priority in this role. Be sure to mention your understanding of safety policies and practices related to refrigeration work. You might want to provide examples of how you've prioritized safety in previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to respond to service calls and emergencies. Think about past experiences where you had to think on your feet and how you managed those situations. This will show your readiness for the dynamic nature of the job.
