At a Glance
- Tasks: Become a UPS Customer Engineer, handling startups, maintenance, and emergency repairs.
- Company: Join a leading tech company focused on power solutions.
- Benefits: Competitive salary, training opportunities, and flexible working locations.
- Other info: Dynamic role with travel opportunities and excellent career growth potential.
- Why this job: Make a real difference in customer service while working with cutting-edge technology.
- Qualifications: Electrical/Electronic Engineering background and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity to become fully trained and qualified on Vertiv UPS Systems. You will be primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.
Locations: THIS ROLE CAN BE BASED ACROSS THE FOLLOWING AREAS - Reading, Guildford, Slough
- Responsibilities:
- Coordinate and run assigned projects/PM, ensuring they run smoothly and ensure the highest quality service is delivered on time and within budget.
- Maintain the accuracy of the customer listing by reporting any issues.
- Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
- Qualifications:
- Electrical/Electronic Engineering or equivalent.
- Experience of working in a technical service or test environment of Electrical/Electronic equipment essential; UPS preferred or associated industries i.e. Power Electronics.
- Additional / Preferred Qualifications:
- Computer Literate (All office associated programs such as Word, Excel, Outlook).
- Previous field service experience essential.
- Excellent customer service skills.
- Strong communication skills.
- Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure.
- Clean, valid driving license.
- There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice.
- Daily travel to and from customer sites.
Physical & Environmental Requirements: None
Time Travel Needed: 25%
UPS Customer Engineer - Slough in Bedford employer: Vertiv
Joining our team as a UPS Customer Engineer in Slough offers you the chance to work with cutting-edge Vertiv UPS Systems while being part of a supportive and dynamic work culture. We prioritise employee growth through comprehensive training and development opportunities, ensuring you are fully equipped to excel in your role. With a strong emphasis on customer relationships and teamwork, you'll find a rewarding environment that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land UPS Customer Engineer - Slough in Bedford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. The more connections we make, the better our chances of landing that UPS Engineer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to UPS systems and customer service. We should also be ready to share our past experiences and how they relate to the job description.
✨Tip Number 3
Showcase our skills! If we have any relevant projects or experiences, create a portfolio or a presentation. This can really help us stand out during interviews and show our technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new openings and updates directly from the source.
We think you need these skills to ace UPS Customer Engineer - Slough in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with UPS systems and electrical engineering. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the UPS Customer Engineer role and how your background makes you a perfect fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Customer Service Skills:Since this role involves maintaining great relationships with customers, make sure to mention any previous experience in customer service. We want to know how you’ve gone above and beyond to keep clients happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Vertiv
✨Know Your UPS Systems
Make sure you brush up on your knowledge of Vertiv UPS Systems and similar equipment. Familiarise yourself with their functionalities, maintenance procedures, and common issues. This will not only show your technical expertise but also your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role involves maintaining excellent rapport with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully resolved issues or built strong relationships, as this will demonstrate your ability to excel in this aspect of the job.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot or manage projects under pressure. Highlight your self-starter attitude and how you effectively planned and organised tasks to meet deadlines. This will showcase your capability to handle the demands of the role.
✨Be Ready for Technical Questions
Expect some technical questions related to electrical/electronic engineering and field service experience. Brush up on relevant concepts and be ready to explain your thought process when tackling technical challenges. This will help you stand out as a knowledgeable candidate.
