Thermal Technical Resolution Manager in Bedford

JOB DESCRIPTION The UK & Ireland Thermal Technical Resolution Manager is responsible for providing product and procedural technical support for a range of Vertiv and 3rd party products to Vertiv staff and customers.

Role Summary One of the main goals is to ensure the Vertiv team that needs it has the required level of technical support to complete their tasks in a competent and safe manner. Providing second level technical support for Vertiv internal business teams and Vertiv partners and customers will form a large part of the role, working closely with the delivery teams, central technical support teams, Vertiv academy and trainers.

Duties & Responsibilities

• Provision of technical support to internal Vertiv teams, partners and customers.
• Participation in regular technical forums to discuss and share technical knowledge.
• Site visits to work on specific technical cases will be required from time to time.
• Development of information and processes to help business teams manage technical data and power system lifecycle management.
• Identifying where the business can make use of innovation in either processes or practical technology to assist the department and business continually improve.
• Working with all stakeholder teams to manage, track, successfully complete and report on items generated from the field change notice process.
• Support development of future training material and courses for products and services that are not covered by the Academy Training materials.
• Assist, work on new product review processes and service readiness reviews.
• Ensure that safety is a key priority in all works planned and undertaken for all staff involved or in the areas of work, working in line with Vertiv’s EHS procedures.
• Promote a culture of safety, integrity and high standards of workmanship for all teams.

Training and Self-Development

Vertiv will provide suitable training to enable the role to fulfill the listed duties and responsibilities. This may be via formal training courses or through on-the-job training via coaching/mentoring.

Self-development will also form part of the role identifying suitable courses and experiences required that will be beneficial and where applicable keeping up with engineering knowledge and practices. Note that courses should not be booked without prior authorization from Vertiv management.

People Responsibilities

None

Interactions

The technical Resolution Manager will be required to interact with all departments internally within Vertiv and external customers where necessary.

Knowledge, Skills And Abilities

• Proven experience in service operations management / technical support management.
• Strong analytical and problem-solving skills.
• Large amount of practical experience with Thermal systems and engineering roles.
• Experience in communicating with people and presenting.
• Excellent written and oral communication skills.
• Effective team interaction skills.
• Demonstrated analytical ability.
• Excellent interpersonal skills.
• Highly motivated and independent.
• The successful candidate will be a competent and highly regarded individual who has experience in working in a number of technical scenarios with internal and external customers.
• Excellent technical knowledge of Thermal systems.
• Positive and dynamic attitude to complying with deadlines and objective.

Time Travel Required

• 25%