Services Technical Training Manager in Bedford

The Technical Instructor, Thermal will be responsible for delivering technical training programs focused on Vertiv’s thermal management (HVAC/R) solutions for field service technicians, service partners and customers. This role is essential to the preparation, conduct and evaluation of Vertiv’s technical training programs.

Responsibilities

• Develop and Implement Training Programs: Design and conduct interactive training sessions on thermal management (HVAC/R) systems, addressing product installation, configuration, performance optimization, and maintenance.
• Technical Expertise: Serve as a subject matter expert on Vertiv’s thermal management portfolio, continuously updating training content to reflect technological advancements and best practices in data center cooling.
• Training Materials: Create comprehensive training documentation, instructional guides, multimedia presentations, and hands-on training exercises tailored to different learning preferences.
• Evaluation and Feedback: Assess training program effectiveness through participant feedback, knowledge assessments, and performance outcomes, making improvements as needed.
• Stakeholder Collaboration: Collaborate with product managers, engineers, and technical support teams to align training with product specifications, updates, and customer needs.
• Safety and Compliance: Ensure all training programs emphasize safety best practices, proper use of PPE, and adherence to Vertiv’s safety protocols and industry standards. Demonstrate safe handling of thermal management equipment and educate participants on risk mitigation to foster a culture of safety within all training sessions.
• Global Team Collaboration: Coordinate with Vertiv’s regional teams across different geographies to tailor training programs that address specific technical requirements, compliance standards, and cultural nuances. Facilitate consistent knowledge-sharing across regions and adapt training content to meet the needs of diverse international audiences.

Qualifications

• Minimum of five years’ experience and a technical degree, HVAC preferred, or equivalent training and experience.
• Proficiency and knowledge of thermal management principles and field service required.
• Knowledge of electrical and electronic controls required.
• Excellent writing and verbal communication skills with an emphasis on presentation skills.
• Excellent organizational and time management skills.
• Possesses a positive attitude and flexibility in a rapidly changing environment.
• Detailed oriented and self-motivated with the ability to work without direct supervision.
• Proficient PC skills including all Microsoft Office products and web-based technologies.
• Preferred experience as a technical training instructor.
• Preferred formal trainer/facilitator Certification.

Physical & Environmental Demands

• Lifting and Moving Equipment: Technical trainers may need to handle, move, or demonstrate heavy cooling equipment, requiring safe lifting practices and the use of mechanical aids where possible.
• Extended Standing and Walking: Training sessions, especially hands-on or site tours, may require prolonged standing, walking, and navigating around equipment racks and systems.
• Use of PPE: When required, trainers should consistently wear and enforce the use of PPE, such as safety glasses, gloves, and protective footwear, especially when working around moving parts or hazardous fluids.
• Temperature and Humidity Extremes: Data centers may operate under controlled but varied temperatures, especially in areas where cooling systems are in high demand. Trainers must be prepared for fluctuations in temperature and high humidity levels within certain data center zones.
• Noise Levels: Mechanical cooling systems and high-density racks can create elevated noise levels, requiring the use of hearing protection in certain areas.
• Confined Spaces: Some cooling equipment may be in tight spaces, necessitating careful navigation and awareness to avoid injuries.
• Exposure to Chemicals: Trainers may come into contact with coolants and other fluids, requiring adherence to safety procedures for handling and disposal to avoid skin or respiratory exposure.

Time Travel Required: 10% - 25%

Core Principles, Strategic Priorities and Behaviors

• OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
• OUR STRATEGIC PRIORITIES: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.
• OUR BEHAVIORS: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.