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- Tasks: Join us as an Apprentice UPS Customer Service Engineer and learn to maintain and repair UPS equipment.
- Company: Vertiv is a leading provider of critical digital infrastructure and continuity solutions.
- Benefits: Gain hands-on experience, training, and the potential for a full-time engineering role.
- Why this job: Kickstart your career in tech with a supportive team and a focus on innovation and customer service.
- Qualifications: GCSE grades 9-4 in English and maths or willingness to work towards Level 2 Functional Skills.
- Other info: This role promotes diversity and inclusion, welcoming applicants from all backgrounds.
Apprentice UPS Customer Service Engineer
Vertiv Stone Cross, England, United Kingdom
Overview
Apprentice UPS Customer Service Engineer. On successful completion of the apprenticeship, you will become a fully qualified UPS Engineer.
Responsibilities
- Undertake and successfully complete the Vertiv training program
- Keep and update training records as required within the apprenticeship framework to achieve training targets
- Assist UPS Field Service/Battery Engineers/Technicians in the following service activities:
- Providing a Commissioning, Maintenance and Repair service on UPS equipment supplied or maintained by Vertiv
- Fault finding and rectification
- Carry out contract maintenance and inspection on a planned basis to required standards
- Identify opportunities for extra work and preventative recommendations
- Remedial work to contract customers either as planned work or as a call out facility
- Completion and submission of relevant reports to service administration within a timely manner following all site activity
Qualifications
- To be considered for this role you will ideally need GCSE grades 9-4 (A*- C) in English and maths or the ability to work towards Level 2 Functional Skills during the program.
Additional / Preferred Qualifications
- Good mechanical aptitude and sense of ownership
- Good organisational skills
- Good ICT skills
- Good time management skills
- Good communication skills
- Clean valid driving license
Time/Travel
- 100%
Our core principles: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
Our Strategic Priorities
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
Our Behaviors
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer: We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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Apprentice UPS Customer Service Engineer employer: Vertiv
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice UPS Customer Service Engineer
✨Tip Number 1
Familiarise yourself with UPS systems and their components. Understanding the basics of how uninterruptible power supplies work will give you a solid foundation to discuss during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Vertiv. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Demonstrate your mechanical aptitude through practical experiences. Whether it's through hobbies, previous jobs, or projects, showcasing your hands-on skills can set you apart from other candidates who may only have theoretical knowledge.
✨Tip Number 4
Prepare for potential technical questions by reviewing common issues faced in UPS maintenance and repair. Being able to articulate solutions or approaches to these problems will highlight your readiness for the role and impress interviewers.
We think you need these skills to ace Apprentice UPS Customer Service Engineer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Apprentice UPS Customer Service Engineer position. This will help you tailor your application to highlight relevant skills.
Highlight Relevant Skills: In your CV and cover letter, emphasise your mechanical aptitude, organisational skills, and any experience with ICT. Mention any relevant coursework or projects that demonstrate your ability to learn and apply technical knowledge.
Craft a Strong Cover Letter: Write a personalised cover letter that explains why you are interested in the apprenticeship and how your skills align with Vertiv's core principles. Be sure to mention your commitment to safety, teamwork, and customer focus.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vertiv
✨Show Your Mechanical Aptitude
Make sure to highlight any relevant experience or skills you have in mechanical work. Discuss any projects or tasks where you've demonstrated your ability to troubleshoot and repair equipment, as this will resonate well with the role.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage your time and keep track of tasks. You might want to share examples of how you've successfully juggled multiple responsibilities in the past, as this is crucial for the role.
✨Emphasise Communication Skills
Since you'll be working closely with engineers and technicians, it's important to convey your ability to communicate effectively. Be ready to discuss how you've worked in teams or resolved conflicts in previous experiences.
✨Research Vertiv's Core Principles
Familiarise yourself with Vertiv's core principles such as Safety, Integrity, and Teamwork. During the interview, try to weave these principles into your answers to show that you align with their values and culture.
