At a Glance
- Tasks: Perform maintenance, repairs, and training on UPS and power systems while travelling to customer sites.
- Company: Join Vertiv, a global leader in keeping the world connected with innovative solutions.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Embrace a culture of safety, integrity, and teamwork while driving innovation.
- Why this job: Be part of a mission-driven team that empowers the future through technology.
- Qualifications: HNC/HND in Electrical/Electronic Engineering or relevant experience required.
The predicted salary is between 36000 - 44000 £ per year.
At Vertiv, we're on a mission to empower the people that will power the future. We design, manufacture, and service the products and solutions that keep the world connected. As a Vertiv UPS Customer Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with our customers, sales teams, distributors, and others that fall within your area of expertise, whilst maintaining active and open dialogue with the wider Vertiv service management team.
What kind of work will you be doing?
- Planned routine maintenance of UPS and associated battery systems.
- System commissioning, startup, load bank and site acceptance testing.
- Remedial work tasks either as planned repairs or part of a callout activity.
- Fault finding, investigations and rectification.
- On site customer familiarization training.
- Extensive travel necessary to customer sites of varying locations.
- Be included on the UPS callout rota to provide 24-hour response.
What Will Make You Successful?
- Experience of working in a field operations role.
- HNC/HND in Electrical/Electronic Engineering or equivalent – or previous experience working with UPS, Emergency Lighting and Battery systems.
- Experience and understanding of customer mission critical infrastructure and environments.
- Experience of fault finding and rectification.
- Ability to effectively communicate technical information and read electrical circuit diagrams.
- Demonstrate professionalism, cooperation, courtesy, and assertiveness.
- Demonstrate good customer relation skills by providing a prompt personalized service.
- Ability to manage multiple tasks simultaneously.
- Effective planning, set priorities, organize, and coordinate work activities with others.
- Effectively handle stressful situations.
- Able to resolve conflict and meet deadlines.
- Self-motivated and results driven.
- Good understanding of IT, communication protocols and firmware flashing advantageous.
- Excellent written and verbal English language.
- Full driving license essential.
Join Vertiv Today! Be a part of the team that keeps the world connected. Take the next step in your career journey with Vertiv. Apply now to explore endless opportunities for growth and development in a vibrant and dynamic environment. Let's shape the future together!
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
Customer Engineer UPS in Southampton employer: Vertiv Group
Join our dynamic team at the Campsie site, where we prioritise a culture of safety, efficiency, and continuous improvement. As a Team Leader in the Split and Load department, you will not only enhance your leadership skills but also play a pivotal role in shaping team development and operational excellence. With opportunities for personal growth and a commitment to fostering a supportive work environment, this is an excellent place for motivated individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineer UPS in Southampton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Customer Engineer UPS role you’re after at Vertiv Group.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Vertiv Group a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Vertiv Group.
✨Apply Through Company Websites
When you spot a role like Customer Engineer UPS at Vertiv Group, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Customer Engineer UPS in Southampton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Customer Engineer UPS, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Vertiv Group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Vertiv Group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Vertiv Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with Vertiv Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Vertiv Group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
