Services Technical Training Manager

The Technical Instructor, Thermal will be responsible for delivering technical training programs focused on Vertiv’s thermal management (HVAC/R) solutions for field service technicians, service partners and customers. This role is essential to the preparation, conduct and evaluation of Vertiv’s technical training programs.

RESPONSIBILITIES

• Develop and Implement Training Programs: Design and conduct interactive training sessions on thermal management (HVAC/R) systems, addressing product installation, configuration, performance optimization, and maintenance.
• Technical Expertise: Serve as a subject matter expert on Vertiv’s thermal management portfolio, continuously updating training content to reflect technological advancements and best practices in data center cooling.
• Training Materials: Create comprehensive training documentation, instructional guides, multimedia presentations, and hands-on training exercises tailored to different learning preferences.
• Evaluation and Feedback: Assess training program effectiveness through participant feedback, knowledge assessments, and performance outcomes, making improvements as needed.
• Stakeholder Collaboration: Collaborate with product managers, engineers, and technical support teams to align training with product specifications, updates, and customer needs.
• Safety and Compliance: Ensure all training programs emphasize safety best practices, proper use of PPE, and adherence to Vertiv’s safety protocols and industry standards.
• Global Team Collaboration: Coordinate with Vertiv’s regional teams across different geographies to tailor training programs that address specific technical requirements, compliance standards, and cultural nuances.

QUALIFICATIONS

• Minimum of five years’ experience and a technical degree, HVAC preferred, or equivalent training and experience.
• Proficiency and knowledge of thermal management principles and field service required.
• Knowledge of electrical and electronic controls required.
• Excellent writing and verbal communication skills with an emphasis on presentation skills.
• Excellent organizational and time management skills.
• Possesses a positive attitude and flexibility in a rapidly changing environment.
• Detail oriented and self-motivated with the ability to work without direct supervision.
• Proficient PC skills including all Microsoft Office products and web-based technologies.
• Preferred experience as a technical training instructor.
• Preferred formal trainer/facilitator Certification.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Lifting and Moving Equipment: Technical trainers may need to handle, move, or demonstrate heavy cooling equipment, requiring safe lifting practices and the use of mechanical aids where possible.
• Extended Standing and Walking: Training sessions, especially hands-on or site tours, may require prolonged standing, walking, and navigating around equipment racks and systems.
• Use of PPE: When required, trainers should consistently wear and enforce the use of PPE, such as safety glasses, gloves, and protective footwear.
• Temperature and Humidity Extremes: Data centers may operate under controlled but varied temperatures, especially in areas where cooling systems are in high demand.
• Noise Levels: Mechanical cooling systems and high-density racks can create elevated noise levels, requiring the use of hearing protection in certain areas.
• Confined Spaces: Some cooling equipment may be in tight spaces, necessitating careful navigation and awareness to avoid injuries.
• Exposure to Chemicals: Trainers may come into contact with coolants and other fluids, requiring adherence to safety procedures for handling and disposal.

TIME TRAVEL REQUIRED 10% - 25%

The successful candidate will embrace Vertiv’s Core Principles & Behaviours to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.

OUR BEHAVIORS: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination.