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- Tasks: Assist in commissioning and maintaining UPS systems for critical sites.
- Company: Vertiv, a global leader in digital infrastructure.
- Benefits: Gain hands-on experience with potential for permanent employment after apprenticeship.
- Other info: Dynamic training programme with opportunities for growth and development.
- Why this job: Kickstart your career in tech while making a real difference in mission-critical environments.
- Qualifications: GCSEs in English and Maths or commitment to achieve Level 2 Functional Skills.
The predicted salary is between 18000 - 25000 £ per year.
Vertiv, a global leader in critical digital infrastructure, seeks an Apprentice UPS Customer Service Engineer to assist in commissioning, maintaining, and repairing uninterruptible power supply (UPS) systems, batteries, emergency lighting, static transfer switches (STS), and site monitoring equipment for mission-critical sites like data centers. Upon completion (typically 2-4 years), you will qualify as a full UPS Engineer with potential for permanent employment.
Key Responsibilities
- Complete Vertiv's structured training program and maintain accurate training records to meet apprenticeship targets.
- Assist Field Service/Battery Engineers with UPS commissioning, planned maintenance, fault finding, rectification, and remedial callouts.
- Conduct contract inspections to Vertiv standards, identify preventative maintenance opportunities, and submit timely site reports.
- Build customer rapport to promote Vertiv's reputation while adhering to health, safety, quality, and EHS processes.
Required Qualifications
- GCSE grades 9-4 (A*-C) in English and Maths, or commitment to achieve Level 2 Functional Skills.
- Clean, valid UK driving license (essential for 100% travel).
Preferred Skills and Qualities
- Strong mechanical aptitude, organization, ICT proficiency, time management, and communication skills.
- Sense of ownership, teamwork, and customer focus.
Customer Engineer - UPS Apprentice employer: Vertiv Group
Contact Detail:
Vertiv Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer - UPS Apprentice
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vertiv on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical skills. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Show off your passion for the industry! When we talk about why we want to work with UPS systems, it’ll make us stand out as candidates who truly care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Customer Engineer - UPS Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Engineer role. Highlight any relevant coursework or projects that showcase your mechanical aptitude and customer service skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about becoming a UPS Engineer. Share specific examples of how you've demonstrated teamwork and customer focus in the past.
Show Off Your Qualifications: Don’t forget to mention your GCSE grades or your commitment to achieving Level 2 Functional Skills. We want to see that you meet the educational requirements right from the start!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get you on the path to becoming a UPS Apprentice!
How to prepare for a job interview at Vertiv Group
✨Know Your Stuff
Make sure you understand the basics of UPS systems and the role of a Customer Service Engineer. Brush up on technical terms and concepts related to uninterruptible power supplies, batteries, and emergency lighting. This will help you answer questions confidently and show your genuine interest in the field.
✨Show Off Your Skills
Highlight your mechanical aptitude and any relevant experience you have, even if it's from school projects or hobbies. Be ready to discuss how you've used your organisational skills or ICT proficiency in practical situations. This will demonstrate that you're not just a good fit academically but also practically.
✨Ask Smart Questions
Prepare some thoughtful questions about the apprenticeship programme and the company culture at Vertiv. This shows that you're engaged and serious about the opportunity. You might ask about the training process or how they support apprentices in their career development.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Show your enthusiasm for the role and your commitment to customer service. Building rapport with the interviewers can make a big difference, so be friendly and approachable!