At a Glance
- Tasks: Become a qualified UPS Engineer, handling startups, maintenance, and emergency repairs.
- Company: Join a leading tech company with a focus on customer service and innovation.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Flexible hours with travel to various customer sites and opportunities for growth.
- Why this job: Make a real difference in power solutions while building strong customer relationships.
- Qualifications: Electrical/Electronic Engineering background and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
This role can be based across the following areas - Reading, Guildford, Slough.
UPS Engineer: An exciting opportunity to become fully trained and qualified on Vertiv UPS Systems. You will be primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.
Responsibilities:
- Coordinate and run assigned projects/PM, ensuring they run smoothly and ensure the highest quality service is delivered on time and within budget.
- Maintain the accuracy of the customer listing by reporting any issues.
- Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
Qualifications:
Required/Minimum Qualifications:
- Electrical/Electronic Engineering or equivalent.
- Experience of working in a technical service or test environment of Electrical/Electronic equipment essential; UPS preferred or associated industries i.e. Power Electronics.
Additional/Preferred Qualifications:
- Computer literate (all office associated programs such as Word, Excel, Outlook).
- Previous field service experience essential.
- Excellent customer service skills.
- Strong communication skills.
- Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure.
- Clean, valid driving license.
There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice. Daily travel to and from customer sites.
Time Travel Needed: 25%
UPS Customer Engineer - Slough in Bedford employer: Vertiv Group
As a UPS Customer Engineer at our Slough location, you will join a dynamic team dedicated to delivering exceptional service and support for Vertiv UPS Systems. We pride ourselves on fostering a collaborative work culture that encourages professional growth through comprehensive training and development opportunities, ensuring you are well-equipped to excel in your role. With a focus on customer satisfaction and teamwork, we offer a rewarding environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land UPS Customer Engineer - Slough in Bedford
✨Tip Number 1
Network like a pro! Reach out to current UPS engineers or professionals in the field on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this. You never know who might have an inside scoop!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can talk confidently about UPS systems and your previous experience in electrical/electronic engineering. We want to see that you’re not just a good fit on paper, but also in person!
✨Tip Number 3
Show off your customer service skills during the interview. This role is all about building relationships, so be ready to share examples of how you've maintained rapport with clients in the past. We love candidates who can communicate effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at UPS.
We think you need these skills to ace UPS Customer Engineer - Slough in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in electrical/electronic engineering and any relevant UPS or power electronics work. We want to see how your skills match the role, so don’t be shy about showcasing your technical service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the UPS Customer Engineer role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position!
Show Off Your Customer Service Skills:Since this role involves maintaining excellent rapport with customers, make sure to highlight any previous customer service experience. We want to know how you’ve gone above and beyond to keep clients happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Vertiv Group
✨Know Your UPS Systems
Make sure you brush up on your knowledge of Vertiv UPS Systems and similar equipment. Familiarise yourself with their functionalities, maintenance procedures, and common issues. This will not only show your technical expertise but also your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role involves maintaining excellent rapport with customers, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and any experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Project Management Abilities
The job requires coordinating and running projects smoothly. Think of specific instances where you've managed projects or tasks effectively, ensuring quality service delivery. Be ready to discuss how you plan, organise, and manage your time under pressure.
✨Prepare for Technical Questions
Expect some technical questions related to electrical/electronic engineering and field service experience. Brush up on relevant concepts and be ready to explain your thought process when troubleshooting or repairing equipment. This will help you stand out as a knowledgeable candidate.
