Senior Sales Engineer - IT Physical Infrastructure

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Job Description

Role Statement

Deliver technical support and training to our valued customers and Sales teams in the region, ensuring a deep understanding of IT Systems products and solutions. Take a leading technical role in complex Multi-Line of Business projects, collaborating seamlessly with Application Engineering teams from other business units. Identify, support, and coordinate third-party suppliers for technical solutions in Multi LOB projects, helping to enhance our offerings and bridge solution gaps. Empower Sales teams with pre-sales technical support for proposals, quotes, and tenders, ensuring customer needs are fully addressed. Offer technical expertise for medium-sized projects and strategic accounts across EMEA and worldwide, collaborating closely with sales professionals. Develop innovative and cost-effective applications for IT Systems products, creatively addressing customer requirements when standard products may not be suitable. Organize and host engaging events to showcase Vertiv products and technologies, connecting with audiences of all technical backgrounds. Collaborate closely with consultants to understand their unique needs and develop effective solutions together. Demonstrate technical leadership in IT and Edge solutions, reviewing, modifying, and designing alternative approaches when standard offerings do not meet requirements, together with the LOB engineering team. Mentor and support team members, fostering a collaborative environment for learning and professional growth in specialized areas. Exhibit strong technical leadership and serve as a clear role model in managing IT Systems projects. As the Senior Technical Sales Engineer, you will be an essential team member, leading key and critical projects, and serving as the escalation point for both direct and extended teams.

We welcome talented and driven professionals who are passionate about IT Systems and eager to make a meaningful impact within a collaborative and innovative environment. Join us at Vertiv to advance your career and help shape the future of IT solutions across EMEA and worldwide.

Key Duties

• Cultivate and manage relationships between Sales teams and the Line of Business, fostering collaboration and mutual success.
• Establish yourself as a trusted adviser, building and maintaining strong relationships with customers, partners, and consultants throughout EMEA and globally.
• Participate in customer meetings alongside Sales Managers as a technical authority, providing valuable insights and guidance.
• Create engaging product and application presentations for customers and consultants, showcasing our solutions and expertise.
• Regularly visit consultants, nurture relationships, and collaborate in developing effective solutions to their challenges.
• Provide technical training for sales teams and customers to enhance their knowledge and capabilities.
• Organize and host impactful events and webcasts showcasing Vertiv products and technologies, connecting with diverse audiences.
• Collaborate with Product Management and Sales teams to provide feedback on current products and offer valuable input for new product development.
• Stay abreast of market trends and competitor activities to ensure our offerings remain competitive and relevant.
• Continuously develop your knowledge and expertise in IT SYSTEMS solutions, contributing to our innovative and forward-thinking team.

Job Requirements - Qualifications and Work Experience

Educational Background: A bachelor's degree in engineering (electrical, electronics, telecommunication, or computer systems) is required. This foundation equips you with the essential technical knowledge for excelling in our innovative environment.

Professional Experience: We are seeking candidates with a robust background in IT SYSTEMS products and installations, with a particular emphasis on Data Center environments or equivalent. A minimum of 8 years of hands-on experience is necessary to thrive in this dynamic role.

Additional Expertise: Experience in Thermal and Power systems, especially within Data Center environments or comparable sectors, is highly valued and will enhance your contributions to our team.

Relevant Industry Experience: Demonstrated success in adjacent markets and similar positions is a significant advantage and will be recognized as a key asset in your application.

Basic Skills

Language Proficiency: We value candidates who are fluent in both the local language and English, with strong written and verbal communication skills. Your ability to communicate effectively will be essential in connecting with diverse teams and customers across our global network.

IT Competency: Proficiency in Microsoft Word, Excel, and PowerPoint is expected, along with a strong customer and sales mindset. These skills will empower you to deliver exceptional service and drive positive outcomes for our clients.

Communication & Presentation: Exceptional communication and presentation abilities are crucial. We seek individuals who can convey ideas clearly and confidently, engaging stakeholders and inspiring collaboration.

Requirement Engineering: Strong skills in requirement engineering will enable you to identify, analyze, and prioritize customer needs, ensuring tailored solutions and successful project outcomes.

Technical Drawing Skills: Competence in technical and conceptual drawing, particularly with Visio and CAD, is highly regarded. You will play an important role in visualizing and communicating complex solutions.

Industry Knowledge: Demonstrated expertise in industry standards and best practices (such as EN50600, Uptime Institute's Data Centre Tier Certification, C-Net's CDCDP, or equivalent) is essential. Your insight will help us maintain excellence and stay ahead in our field.

Core Competencies

• Demonstrates a strong commitment to understanding and fulfilling customer needs, ensuring client satisfaction is always at the forefront.
• Brings practical, hands-on experience with IT systems, contributing valuable knowledge and insights to our team.
• Skilled in quoting, proposing, installing, and managing projects, demonstrating comprehensive project lifecycle expertise.
• Exhibits discipline, self-motivation, and a proactive approach to work, consistently striving for excellence.
• Effectively balances long-term vision with short-term objectives, setting clear priorities to achieve organizational goals.
• Demonstrates strong organizational skills and adaptability in a decentralized environment, while thriving in collaborative team settings.
• Builds effective relationships across all levels of the organization, from entry-level colleagues to executive leadership.
• Highly proficient in utilizing internal Vertiv tools such as C1, ETO Works, Oracle Sales Cloud, and other relevant platforms.
• Experienced in Visio, AutoCAD, or comparable CAD systems, supporting effective technical visualization and communication.
• Well-versed in industry standards and contractual regulatory matters, ensuring compliance and excellence in every project.
• Acts as a technical speaker at internal and external events, presenting innovative solutions, trends, and the latest technologies in the data center space.