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- Tasks: Provide technical support for LV/MV Switchgear and Transformers, ensuring customer satisfaction.
- Company: Join Vertiv, a leader in electrical services, dedicated to innovation and growth.
- Benefits: Enjoy a full-time role with opportunities for professional development and travel.
- Why this job: Be part of a dynamic team, enhancing your skills while making a real impact.
- Qualifications: Strong technical knowledge of switchgear systems and excellent communication skills required.
- Other info: Location flexible between the UK and Ireland; driving licence preferred.
The predicted salary is between 43200 - 72000 £ per year.
Reporting to the Switchgear Services Business Manager, this position provides an excellent opportunity to enhance professional growth and development within an expanding service line of business. The successful applicant will be responsible for providing technical support to the existing service business and Vertiv service customers on all aspects of LV & MV Switchgear, Transformers & Busbar. They will also be responsible for supporting the SSBM in the development and deployment of Vertiv Services EMEA MV/HV Service offering.
Location can be UK or Ireland.
The main remit of the role will encompass the following duties:
- Provide technical support for all internal and external enquiries received into the services team for LV/MV Switchgear, Transformers and Busbar Systems, supporting the sales team in defining customer needs and compiling suitable technical solutions.
- Attend pre-sales calls with clients and customers to gain a good understanding of requirements with the aim to make this process as efficient as possible.
- Attend in-person at client site to discuss/clearly define proposed works where necessary.
- Review sales quotations for technical correctness prior to issue to customer where required.
- Support management in the development of MV service offering, ensuring that any offering meets the correct standards and regulations.
- Take ownership of complex/long term technical issues on customer sites, working with local Technical Management where required.
- Provide general technical support to Technical Managers within local operating units.
- Support management with enabling sufficient MV Services deployment in targeted countries/operating units for service, commissioning, repair, modification & upgrade of LV/MV Switchgear, Transformers and Busbar Systems.
- Support management and Academy teams in the development of training material and training programmes for technical and sales teams.
- Ensure all on site working practices are compliant with best in industry safety procedures and are legally compliant.
- Work with product development teams during product development and NPDI processes to ensure correct serviceability of new products and offerings.
- Work with service offering teams to ensure that all service scopes of work are technically correct and in line with current OEM and regulatory requirements.
- Work with management to ensure that approved test equipment and tooling are current and fit for purpose.
- Investigate and report on RCA’s where equipment fails in the field.
- Create and maintain detailed technical library and knowledge resources.
The Successful Candidate Will Be Expected To:
- Have excellent technical knowledge of LV & MV switchgear, transformers, and Busbar systems.
- Have excellent knowledge of engineering technical drawings.
- Have an excellent attitude to safety and be fully conversant with current safety regulations.
- Have excellent communication and interpersonal abilities.
- Be a self-starter, highly motivated individual who takes ownership for their role.
- Be an efficient organiser and be able to manage multiple priorities.
- Prioritise workload to meet Customer/Client expectations.
- Display a proactive flexible approach to working within a team environment.
- Display attention to detail.
- Be prepared to travel as and when required as part of your role.
Desirable Criteria:
- Full driving licence.
- Electrical Engineering Background.
- Knowledge of PC Software.
- HND/HNC or equivalent qualification.
- Experience in Troubleshooting.
- Time served or equivalent.
- Electrical Trade background would be advantageous.
- Experience in working within an electrical service environment.
Technical Support Manager - Switchgear Services employer: Vertiv Co
Contact Detail:
Vertiv Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager - Switchgear Services
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in LV and MV switchgear, transformers, and busbar systems. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the electrical service industry, especially those who have experience with Vertiv or similar companies. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled complex technical issues in the past. Being able to articulate your problem-solving skills and technical expertise will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of successful teamwork experiences. Highlighting your interpersonal skills and how you've contributed to team success can be a key factor in landing the job.
We think you need these skills to ace Technical Support Manager - Switchgear Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly with LV & MV switchgear, transformers, and busbar systems. Use specific examples to demonstrate your expertise and achievements in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, especially your ability to provide technical support and develop training materials.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples of how you've effectively communicated technical information to clients or team members in the past. This will demonstrate your interpersonal abilities.
Highlight Safety Awareness: Given the emphasis on safety in the job description, make sure to mention any relevant safety training or certifications you have. Discuss your understanding of current safety regulations and how you apply them in your work.
How to prepare for a job interview at Vertiv Co
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of LV & MV switchgear, transformers, and busbar systems. Be prepared to discuss specific technical scenarios or challenges you've faced in the past, as this will demonstrate your expertise and problem-solving abilities.
✨Prepare for Client Interactions
Since the role involves attending pre-sales calls and client meetings, practice how you would communicate technical information clearly and effectively. Think about how you can tailor your explanations to different audiences, ensuring they understand the solutions you're proposing.
✨Demonstrate Your Organisational Skills
The job requires managing multiple priorities and workloads. Be ready to share examples of how you've successfully organised tasks in previous roles, especially under pressure. This will show that you can handle the demands of the position.
✨Emphasise Safety Awareness
Given the importance of safety in this role, be prepared to discuss your knowledge of current safety regulations and best practices. Share any experiences where you prioritised safety in your work, as this will highlight your commitment to maintaining a safe working environment.
