Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Apprentice UPS Customer Service Engineer, working on UPS systems and emergency lighting.
- Company: Vertiv is a leading provider of critical digital infrastructure and continuity solutions.
- Benefits: Gain hands-on experience, complete a training programme, and earn a qualification while working.
- Why this job: Build your career with a reputable company while making a real impact in customer service.
- Qualifications: GCSE grades 9-4 in English and maths or willingness to achieve Level 2 Functional Skills.
- Other info: This role requires a clean driving license and involves 100% travel.
Brief Job Description:
Apprentice UPS Customer Service Engineer
On successful completion of the apprenticeship, you will become a fully qualified UPS Engineer.
Responsibilities and Measurement Criteria with Time investment Needed on Each:
A Vertiv UPS Customer Service Engineer works on all aspects of UPS and Emergency Lighting systems, their associated batteries, static transfer switches, and site monitoring equipment. You will be responsible for commissioning, maintaining, and repairing these systems whilst establishing, promoting, and maintaining Vertiv’s reputation by building excellent rapport with our customers and stakeholders during all your professional interactions.
- Undertake and successfully complete the Vertiv training program
- Keep and update training records as required within the apprenticeship framework to achieve training targets
- Assist UPS Field Service/Battery Engineers/Technicians in the following service activities:
- Providing a Commissioning, Maintenance and Repair service on UPS equipment supplied or maintained by Vertiv
- Fault finding and rectification
- Carry out contract maintenance and inspection on a planned basis to required standards
- Identify opportunities for extra work and preventative recommendations
- Remedial work to contract customers either as planned work or as a call out facility
- Completion and submission of relevant reports to service administration within a timely manner following all site activity
Qualifications:
Required/ Minimum Qualifications:
- To be considered for this role you will ideally need to have GCSE grades 9-4 (A*- C) in English and math\’s or the ability to work towards Level 2 Functional Skills during the program.
Additional / Preferred Qualifications:
- Good mechanical aptitude and sense of ownership
- Good organisational skills
- Good ICT skills
- Good time management skills
- Good communication skills
- Clean valid driving license.
Time Travel Needed:
- 100%
#LI-PL1
#J-18808-Ljbffr
Apprentice UPS Customer Service Engineer employer: Vertiv Co
Contact Detail:
Vertiv Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice UPS Customer Service Engineer
✨Tip Number 1
Familiarise yourself with UPS systems and emergency lighting equipment. Understanding the basics of how these systems work will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former UPS engineers, especially those who have completed apprenticeships. They can provide valuable insights into the role and may even refer you to opportunities within the company.
✨Tip Number 3
Demonstrate your mechanical aptitude through practical experiences. Whether it's a hobby or previous work experience, showcasing your hands-on skills can set you apart from other candidates.
✨Tip Number 4
Prepare for potential technical questions during the interview. Brush up on basic electrical concepts and troubleshooting techniques, as this will help you feel more confident and capable when discussing your knowledge.
We think you need these skills to ace Apprentice UPS Customer Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Apprentice UPS Customer Service Engineer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Skills: Emphasise your mechanical aptitude, organisational skills, and communication abilities in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous experiences or projects.
Show Enthusiasm for Learning: Since this is an apprenticeship, express your eagerness to learn and grow within the role. Mention any relevant coursework or training you have completed that relates to UPS systems or customer service.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vertiv Co
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of UPS systems and emergency lighting. Be prepared to discuss any relevant coursework or projects you've completed that demonstrate your mechanical aptitude and problem-solving skills.
✨Demonstrate Communication Skills
Since the role involves building rapport with customers, practice articulating your thoughts clearly. Think of examples where you've successfully communicated in a team or resolved conflicts, as this will showcase your interpersonal skills.
✨Highlight Your Organisational Skills
Prepare to discuss how you manage your time and tasks effectively. You might want to share specific instances where you successfully juggled multiple responsibilities or met tight deadlines, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the apprenticeship programme or the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
