At a Glance
- Tasks: Resolve advanced technical issues and optimise IT support processes.
- Company: Fast-growing IT team in London with a dynamic culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Mentor junior analysts and enhance service quality in a collaborative environment.
- Why this job: Join a high-impact role and make a difference in IT support.
- Qualifications: 5+ years in IT support with strong troubleshooting skills.
The predicted salary is between 45000 - 45000 £ per year.
We’re looking for a highly skilled Tier 3 Service Desk Analyst to join a fast-growing IT team in London. This is a hands-on, high-impact role for someone who thrives in complex technical environments, takes full ownership of issues, and enjoys improving how IT support operates at scale.
What you’ll do
- Act as the final escalation point for advanced technical issues across software, hardware, SaaS, identity, and networking
- Manage and support macOS and Windows environments using Jamf Pro and Microsoft Intune
- Administer and optimize Google Workspace (Gmail, Drive, Docs, Calendar, Admin Console, user lifecycle, permissions, security)
- Support IT projects such as office buildouts, acquisitions, application rollouts, and hardware refreshes
- Develop automation opportunities using scripting and workflow tools
- Create and maintain SOPs, documentation, and knowledge base articles
- Mentor Tier 1 and Tier 2 analysts and help improve overall service quality
What we’re looking for
- 5+ years in IT support with strong Tier 3 / advanced troubleshooting experience
- Strong hands-on experience with macOS, Windows 10/11, Jamf Pro, Intune, and Google Workspace
- Experience with VPNs, SSO, endpoint security, and compliance practices
- Strong documentation skills (SOPs, troubleshooting guides, technical write-ups)
- Experience with ticketing systems such as Zendesk or similar
- Strong communication, problem-solving, and ownership mindset
Nice to have
- Experience with Slack, Zoom, and collaboration tools
- Exposure to AV / conference room technology
- Experience in high-growth environments
Service Desk Analyst employer: Vertisystem (A MOURI Tech Company)
Join a dynamic and innovative IT team in London, where your expertise as a Tier 3 Service Desk Analyst will be valued and rewarded. We foster a collaborative work culture that prioritises employee growth through mentorship and hands-on experience with cutting-edge technologies. Enjoy competitive benefits and the unique opportunity to contribute to impactful IT projects in a fast-paced environment, making every day at work meaningful and fulfilling.
Contact Details:
Vertisystem (A MOURI Tech Company) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled complex technical issues in the past.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with macOS, Windows, and Google Workspace.
✨Tip Number 4
Prepare for the technical interview! Brush up on your troubleshooting techniques and be ready to demonstrate your knowledge of tools like Jamf Pro and Intune. Practice makes perfect, so consider mock interviews with friends.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with macOS, Windows, and any relevant tools like Jamf Pro and Intune. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t just list your skills—give us examples of how you've tackled complex technical issues in the past. We love seeing a hands-on approach and real-life problem-solving stories!
Keep It Clear and Concise:When writing your cover letter or any supporting documents, keep it clear and to the point. We appreciate straightforward communication, so make sure your passion for IT support shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Vertisystem (A MOURI Tech Company)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, Jamf Pro, and Google Workspace. Be ready to discuss specific scenarios where you've tackled complex technical issues, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Documentation Skills
Since strong documentation skills are key for this role, prepare to share examples of SOPs or troubleshooting guides you've created. This will demonstrate your ability to maintain clear and effective communication within the team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations. Think about how you would handle escalated issues or mentor junior analysts. Practising these scenarios can help you articulate your thought process and ownership mindset.
✨Familiarise Yourself with Collaboration Tools
If you have experience with tools like Slack and Zoom, be sure to mention it! Highlighting your familiarity with collaboration tools shows that you're ready to integrate smoothly into their fast-paced environment.
