At a Glance
- Tasks: Resolve advanced technical issues and optimise IT support processes.
- Company: Fast-growing IT team in London with a dynamic culture.
- Benefits: Competitive salary, hands-on experience, and opportunities for mentorship.
- Other info: Onsite role in Brighton and Westin London City with excellent growth potential.
- Why this job: Make a real impact by solving complex challenges in a modern IT environment.
- Qualifications: 5+ years in IT support with strong troubleshooting skills.
The predicted salary is between 45000 - 45000 £ per year.
We’re looking for a highly skilled Tier 3 Service Desk Analyst to join a fast-growing IT team in London. This is a hands-on, high-impact role for someone who thrives in complex technical environments, takes full ownership of issues, and enjoys improving how IT support operates at scale.
What you’ll do
- Act as the final escalation point for advanced technical issues across software, hardware, SaaS, identity, and networking
- Manage and support macOS and Windows environments using Jamf Pro and Microsoft Intune
- Administer and optimize Google Workspace (Gmail, Drive, Docs, Calendar, Admin Console, user lifecycle, permissions, security)
- Support IT projects such as office buildouts, acquisitions, application rollouts, and hardware refreshes
- Develop automation opportunities using scripting and workflow tools
- Create and maintain SOPs, documentation, and knowledge base articles
- Mentor Tier 1 and Tier 2 analysts and help improve overall service quality
What we’re looking for
- 5+ years in IT support with strong Tier 3 / advanced troubleshooting experience
- Strong hands-on experience with macOS, Windows 10/11, Jamf Pro, Intune, and Google Workspace
- Experience with VPNs, SSO, endpoint security, and compliance practices
- Strong documentation skills (SOPs, troubleshooting guides, technical write-ups)
- Experience with ticketing systems such as Zendesk or similar
- Strong communication, problem-solving, and ownership mindset
Nice to have
- Experience with Slack, Zoom, and collaboration tools
- Exposure to AV / conference room technology
- Experience in high-growth or M&A environments
- Familiarity with NIST, ISO 27001, or SOC 2 frameworks
- Interest in mentoring or stepping into leadership responsibilities
Location: Onsite job in Brighton and Westin London City
If you enjoy solving complex technical challenges, improving systems, and supporting a modern IT environment—this role is for you.
Service Desk Analyst in Eastbourne employer: Vertisystem (A MOURI Tech Company)
Join a dynamic and innovative IT team in London, where your expertise as a Tier 3 Service Desk Analyst will be valued and nurtured. We offer a collaborative work culture that encourages continuous learning and professional growth, alongside competitive benefits and the opportunity to make a significant impact in a fast-paced environment. With a focus on mentorship and development, you'll thrive in our supportive atmosphere while tackling complex technical challenges.
Contact Details:
Vertisystem (A MOURI Tech Company) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Eastbourne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vertisystem (A MOURI Tech Company) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vertisystem (A MOURI Tech Company) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vertisystem (A MOURI Tech Company)!
✨Direct Apply to Vertisystem (A MOURI Tech Company)
Let's not forget to apply directly through the Vertisystem (A MOURI Tech Company) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst in Eastbourne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vertisystem (A MOURI Tech Company).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vertisystem (A MOURI Tech Company). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vertisystem (A MOURI Tech Company)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
