At a Glance
- Tasks: Solve complex tech issues and improve IT support systems in a dynamic environment.
- Company: Fast-growing IT team based in London with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for mentorship.
- Other info: Onsite role in Brighton and London with excellent growth potential.
- Why this job: Make a real impact by tackling advanced technical challenges and mentoring others.
- Qualifications: 5+ years in IT support with strong troubleshooting skills and experience in macOS and Windows.
The predicted salary is between 45000 - 45000 £ per year.
We're looking for a highly skilled Tier 3 Service Desk Analyst to join a fast-growing IT team in London. This is a hands-on, high-impact role for someone who thrives in complex technical environments, takes full ownership of issues, and enjoys improving how IT support operates at scale.
What you'll do
- Act as the final escalation point for advanced technical issues across software, hardware, SaaS, identity, and networking
- Manage and support macOS and Windows environments using Jamf Pro and Microsoft Intune
- Administer and optimize Google Workspace (Gmail, Drive, Docs, Calendar, Admin Console, user lifecycle, permissions, security)
- Support IT projects such as office buildouts, acquisitions, application rollouts, and hardware refreshes
- Develop automation opportunities using scripting and workflow tools
- Create and maintain SOPs, documentation, and knowledge base articles
- Mentor Tier 1 and Tier 2 analysts and help improve overall service quality
What we're looking for
- 5+ years in IT support with strong Tier 3 / advanced troubleshooting experience
- Strong hands-on experience with macOS, Windows 10/11, Jamf Pro, Intune, and Google Workspace
- Experience with VPNs, SSO, endpoint security, and compliance practices
- Strong documentation skills (SOPs, troubleshooting guides, technical write-ups)
- Experience with ticketing systems such as Zendesk or similar
- Strong communication, problem-solving, and ownership mindset
Nice to have
- Experience with Slack, Zoom, and collaboration tools
- Exposure to AV / conference room technology
- Experience in high-growth or M&A environments
- Familiarity with NIST, ISO 27001, or SOC 2 frameworks
- Interest in mentoring or stepping into leadership responsibilities
Location: Onsite job in Brighton and Westin London City
If you enjoy solving complex technical challenges, improving systems, and supporting a modern IT environment—this role is for you.
Service Desk Analyst in Brighton employer: Vertisystem (A MOURI Tech Company)
Join a dynamic and innovative IT team in London, where your expertise as a Tier 3 Service Desk Analyst will be valued and rewarded. We foster a collaborative work culture that encourages continuous learning and professional growth, offering mentorship opportunities and the chance to lead projects that make a real impact. With a focus on employee well-being and a commitment to excellence, we provide a stimulating environment for those looking to thrive in the fast-paced world of technology.
Contact Details:
Vertisystem (A MOURI Tech Company) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. Attend meetups or tech events in London to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your troubleshooting successes, automation projects, and any documentation you've created. This gives you an edge and shows you're proactive.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by simulating technical scenarios you might face as a Tier 3 Service Desk Analyst. Brush up on your knowledge of macOS, Windows, and Google Workspace to impress your interviewers.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your experience with advanced troubleshooting and mentoring, as these are key for this role.
We think you need these skills to ace Service Desk Analyst in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with macOS, Windows, and tools like Jamf Pro and Intune. We want to see how your skills match the role, so don’t be shy about showcasing your Tier 3 troubleshooting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how you’ve taken ownership of complex issues in the past. We love seeing candidates who can communicate their problem-solving mindset effectively.
Show Off Your Documentation Skills:Since strong documentation skills are key for this role, include examples of SOPs or technical write-ups you've created. This will demonstrate your ability to maintain clear and useful knowledge bases, which is super important for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vertisystem (A MOURI Tech Company)
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with macOS, Windows, Jamf Pro, and Google Workspace. Be ready to discuss specific scenarios where you've solved complex issues, as this will show your hands-on experience and problem-solving abilities.
✨Showcase Your Documentation Skills
Since strong documentation skills are a must for this role, prepare examples of SOPs or troubleshooting guides you've created. This will demonstrate your ability to maintain clear and effective communication, which is crucial for mentoring others and improving service quality.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your troubleshooting skills. Think about past experiences where you acted as the final escalation point for advanced issues and be ready to explain your thought process and the steps you took to resolve them.
✨Emphasise Your Ownership Mindset
This role requires someone who takes full ownership of issues. Be prepared to share examples of how you've taken initiative in previous roles, whether it was leading IT projects or mentoring junior analysts. This will highlight your proactive approach and commitment to improving IT support.
