At a Glance
- Tasks: Deliver exceptional guest service and create memorable experiences at the Moxy Front Office.
- Company: Join Vertiq Hospitality Partners at the vibrant Moxy & Residence Inn Slough.
- Benefits: Enjoy competitive salary, employee discounts, free healthcare, and career progression opportunities.
- Other info: Flexible shifts and a fun work environment await you!
- Why this job: Be part of a dynamic team where you can truly be yourself and make a difference.
- Qualifications: Customer service experience is preferred but not essential; a positive attitude is key.
The predicted salary is between 20000 - 25000 £ per year.
Join the Crew! We can offer you a fantastic opportunity to learn, grow, and develop as the newest member of our Front Office team!
At Vertiq Hospitality Partners, we have a team of dedicated crew members who get to be their true selves while delivering POSITIVELY OUTRAGEOUS service. We put people at the heart of everything we do and are looking to recruit a dynamic, confident, and enthusiastic Moxy Front Office Crew Member for our fabulous Moxy & Residence Inn Slough.
We are the first dual-branded property in Slough – two hotels operating in one building! Residence Inn by Marriott is an extended stay brand where guests stay for longer periods of time, and it is up to us to make them feel at home. All rooms are spacious suites with fully equipped kitchens, giving guests the comfort and flexibility they need during their stay.
At Moxy, we have created a free-spirited place where guests can relax, connect, and enjoy themselves in a vibrant and social atmosphere. The Wi‑Fi is speedy, the beds are comfy, and most importantly, the bar is always open and the crew are always on hand to create memorable experiences.
As a Moxy Front Office Crew Member, you will be at the heart of the guest journey. From welcoming guests at check‑in to serving drinks at the bar, recommending local hotspots, and ensuring every stay is memorable, no two days will ever be the same.
At Vertiq Hospitality Partners, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too. We believe in hiring for attitude and developing talent to create genuine and caring teams who come to work, have fun, and make a difference.
If you have a passion for hospitality, enjoy working with people, and want to deliver memorable guest experiences, then we would love to hear from you.
Your Core Purpose Will Be
- Deliver exceptional guest service throughout the guest journey.
- Welcome guests with a warm and engaging check-in and check-out experience.
- Handle reservations, guest enquiries, and requests efficiently and professionally.
- Promote and sell hotel services, room upgrades, food and beverage offerings, and local experiences.
- Support the operation of the Moxy Bar, serving drinks and light food offerings when required.
- Act as a local expert, providing recommendations and information to guests.
- Resolve guest concerns promptly and professionally, ensuring guest satisfaction.
- Process payments and maintain accurate guest accounts.
- Maintain brand standards and ensure the front office and public areas are presented to the highest standards.
- Work collaboratively with all hotel departments to create a seamless guest experience.
- Support health, safety, security, and compliance procedures at all times.
What You Should Bring
- Previous customer service, hospitality, retail, or front office experience is preferred but not essential.
- A positive attitude and passion for delivering outstanding guest experiences.
- Excellent communication and interpersonal skills.
- A confident and outgoing personality.
- Ability to multitask and thrive in a fast-paced environment.
- Strong teamwork skills and willingness to support different areas of the hotel.
- Flexible approach to shifts, including evenings, weekends, and public holidays.
- Fluency in English.
Excellent Company Benefits
- Competitive salary and benefits package.
- Employee discounts across participating Marriott properties worldwide.
- Continuous training and development opportunities.
- Career progression opportunities within Vertiq Hospitality Partners.
- Free Healthcare Plan.
- Employee Assistance Programme.
- Recognition and reward programmes.
- Company pension scheme.
- Meals on duty.
- Uniform provided.
Join us at an exciting time as we continue to grow and develop not only our portfolio but also our people. We work hard, celebrate success, and create an environment where everyone can thrive. This is your opportunity to shine and be part of something great. If you believe you have what it takes and would like to join our team, we would love to hear from you.
Moxy Crew Member - Front Office in Slough employer: Vertiq Hospitality
At Vertiq Hospitality Partners, we pride ourselves on fostering a vibrant and inclusive work culture where every team member can thrive. As a Moxy Front Office Crew Member in Slough, you'll enjoy competitive benefits, continuous training, and career progression opportunities while being part of a dynamic team that values positivity and exceptional guest service. Join us in creating memorable experiences for our guests in a fun and supportive environment!
StudySmarter Expert Advice🤫
We think this is how you could land Moxy Crew Member - Front Office in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vertiq Hospitality Partners and the Moxy brand. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their crew.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering outstanding guest experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to showcase your passion for hospitality.
✨Tip Number 3
Be yourself! Moxy is all about being free-spirited and authentic. Don’t be afraid to let your personality shine through during the interview. Show them how your dynamic and confident nature can contribute to creating memorable experiences for guests.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our Front Office Crew Members. So, don’t hesitate—get your application in!
We think you need these skills to ace Moxy Crew Member - Front Office in Slough
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service or hospitality roles you've had, and how they’ve prepared you for this dynamic position at Moxy.
Show Your Passion:We love candidates who are passionate about delivering outstanding guest experiences. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for customers.
Apply Through Our Website:For the best chance of joining our fabulous team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for an exciting journey with us!
How to prepare for a job interview at Vertiq Hospitality
✨Know the Company Culture
Before your interview, take some time to research Vertiq Hospitality Partners and the Moxy brand. Understand their values, especially their focus on delivering 'POSITIVELY OUTRAGEOUS service'. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Moxy Front Office Crew Member, exceptional guest service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Whether it’s resolving an issue or creating a memorable experience, be ready to share these stories to demonstrate your passion for hospitality.
✨Be Ready to Discuss Teamwork
Collaboration is crucial in a hotel environment. Think of instances where you’ve worked effectively within a team, especially in fast-paced situations. Highlight your ability to support different areas of the hotel and how you can contribute to a seamless guest experience.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or ask how the team celebrates success. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
