At a Glance
- Tasks: Manage guest reservations and ensure a seamless booking experience.
- Company: Join the vibrant Bankside Hotel, part of Marriott International.
- Benefits: Enjoy free meals, discounts, and a supportive work environment.
- Other info: Full training provided; be part of a team that values individuality.
- Why this job: Be the friendly face that makes guests feel at home.
- Qualifications: Positive attitude and willingness to learn; hospitality experience is a plus.
The predicted salary is between 22000 - 26000 € per year.
We are currently recruiting for a Reservations Agent to join us here at Bankside Hotel. Bankside Hotel is a place for people who love culture, creativity, food, art, and great hospitality. We are part of Marriott International, joining a global collection of over 9,000 hotels, while still keeping our own distinctive Bankside personality and local spirit.
At Bankside, we believe hospitality should feel natural, thoughtful, and full of personality. Our people are at the heart of that. They create the moments that make our guests feel truly welcome, looked after, and like they belong.
As our Reservations Agent, you will play an important part in shaping the guest journey from the very first enquiry. Whether a guest is booking a stay, amending a reservation, asking a question, or planning something special, you will help make the experience seamless, personal, and easy.
Your day-to-day role will involve handling individual reservations received by telephone, email, online channels, and through our central reservation systems. You will be responsible for making sure every booking is accurate, every detail is captured, and every guest receives a warm and helpful response. This includes creating and updating bookings, processing confirmations, cancellations and amendments, taking advance deposits, and ensuring all information is communicated clearly with guests and internal teams.
You will work closely with our Front of House team, as our Reservations function is now integrated with the wider guest experience journey. This means you will help create one seamless experience from the first reservation enquiry through to arrival, stay, and departure. You will also have the opportunity to develop your knowledge of group reservations, including how to handle enquiries, prepare quotes, support contracts, and understand the full guest booking cycle.
This role would suit someone who has a real eye for detail, enjoys communicating with people, and takes pride in making things feel effortless for guests and colleagues alike.
We are looking for someone who is positive, open-minded, forward-thinking, and happy to bring their personality to work. Previous experience in reservations, front office, hospitality, or with Marriott systems would be a great advantage, but it is not essential. Full on-the-job training will be provided by our Reservations Supervisor, and you will report directly to the Front of House and Reservations Manager.
Most importantly, we are looking for someone with a can-do attitude, a willingness to learn, and a genuine interest in hospitality. You will be someone who can work independently while also knowing that support is always available on site. You will be comfortable dotting the i’s, crossing the t’s, and ensuring nothing is missed.
At Bankside, our values guide the way we work, the way we support each other, and the way we look after our guests.
- Be Natural: We want you to be yourself. We are not looking for scripted service or robotic responses. We want someone who can bring warmth, personality, and genuine care into every guest interaction.
- Make It Easy: You will help make the guest journey as seamless as possible. That means communicating clearly, solving problems thoughtfully, and making things easier for both our guests and your colleagues.
- Feel Empowered: We want our people to feel trusted and confident to make decisions. You will be encouraged to take ownership, use your initiative, and look for opportunities to surprise and delight our guests.
- Belong: At Bankside, we want our team and our guests to feel that they belong. You will be part of a team that values individuality, kindness, collaboration, and a shared passion for hospitality.
In return for being a great Reservations Agent, we will treat you to benefits such as:
- Complimentary dry-cleaned uniform
- Free meals on duty
- Medical Cash Plan
- Discounted hotel and food & beverage rates globally with Marriott and Vertiq Hospitality Partners
- Enhanced family-friendly policy
- Discounts on high street retail shops and restaurants
- Free fitness platform
- Holiday discounts and much more
Reservation Agent employer: Vertiq Hospitality
At Bankside Hotel, we pride ourselves on fostering a vibrant work culture that celebrates individuality and creativity, making it an exceptional place for our Reservations Agents to thrive. As part of the Marriott International family, employees enjoy extensive benefits including discounted rates at hotels worldwide, a complimentary dry-cleaned uniform, and a supportive environment that encourages personal growth and empowerment. Join us in creating memorable experiences for our guests while being part of a team that values warmth, collaboration, and genuine hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Bankside Hotel's vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect on a personal level during your chat.
✨Tip Number 2
Practice your people skills! As a Reservations Agent, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to get comfortable with handling inquiries and making bookings feel effortless.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through in interviews. Bankside values authenticity, so don’t be afraid to be yourself and share your passion for hospitality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you care and keeps you top of mind!
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your warmth and genuine care for hospitality.
Pay Attention to Detail:Just like in the role of a Reservations Agent, accuracy is key in your application. Make sure to double-check your details, spelling, and grammar to ensure everything is spot on!
Show Your Enthusiasm:Let us know why you’re excited about joining Bankside Hotel! Share your passion for hospitality and how you can contribute to creating seamless guest experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Vertiq Hospitality
✨Know the Company Culture
Before your interview, take some time to research Bankside Hotel and its unique culture. Understand their values like being natural, making it easy, and feeling empowered. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Agent, communication is key. During the interview, demonstrate your ability to communicate clearly and warmly. Use examples from past experiences where you’ve successfully handled guest inquiries or resolved issues, highlighting your attention to detail and problem-solving skills.
✨Prepare for Role-Specific Questions
Expect questions related to reservations and guest interactions. Think about how you would handle common scenarios, such as amending a booking or dealing with a difficult guest. Practising these responses will help you feel more confident and prepared during the interview.
✨Bring Your Personality
Bankside Hotel values individuality and personality, so don’t be afraid to let yours shine through! Share your passion for hospitality and any personal anecdotes that reflect your positive attitude and willingness to learn. This will help you connect with the interviewers on a more personal level.
