At a Glance
- Tasks: Provide exceptional guest service and manage hotel operations smoothly.
- Company: Join a dynamic team at Four Points by Sheraton, part of Marriott International.
- Benefits: Enjoy competitive salary, exclusive discounts, free healthcare, and continuous training.
- Other info: Recognised as one of the Top 30 Best Places to Work in Hospitality.
- Why this job: Be part of a fun, caring team that values people and guest experiences.
- Qualifications: Strong customer service skills and previous hospitality experience preferred.
The predicted salary is between 18900 - 23100 £ per year.
Receptionist/Guest Service Representative - Four Points by Sheraton, Edinburgh Haymarket.
At Vertiq Hospitality Partners (formerly known as Cycas Hospitality), we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Our focus is to put PEOPLE at the heart of everything we do.
We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that targets business travellers and small conventions.
Our goal is to deliver a great hospitality experience worth coming back for again and again, by providing the comfort and quality that travellers expect from us, while going that extra mile to make the guest experience memorable and meaningful.
If you have an inner drive to love what you do – and do it well – and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
WHAT WE OFFER
- 32 hours/week
• EXCELLENT COMPANY BENEFITS
- Competitive salary and package
- Exclusive employee discounted rates at both Marriott and Vertiq hotels
- Continuous paid training and a range of opportunities for development
- Free healthcare plan, paid for by Vertiq (with options to upgrade)
- Wholesale price discounts on jewellery from Macintyres Edinburgh
YOUR CORE PURPOSE WILL BE
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
- To have a full working knowledge of the Marriott Bonvoy reward programme and its benefits – taking every opportunity to enrol new members.
- Ensure that all charges are correctly posted to the guests bills following the standard procedures.
- Deal with credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Deliver a guest experience that is unique and brings the brand to life.
- Anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
- Ensure Four Points by Sheraton values are implemented in hotel’s daily operations.
- To actively support other departments and take action when assistance is needed.
- Ensure that the whole of hotel operations run smoothly from the guest prospective.
- To have a full understanding of all systems and programmes e. g. MARSHA, Opera, Marriott’s Bonvoy programme.
- To display a pro-active and innovative approach to training
- Some Duty Manager activities may be included
WHAT YOU SHOULD BRING
- Excellent customer service skills with the ability to understand and anticipate guest needs.
- High level of product, service and location knowledge to enhance the guest experience.
- Demonstrate a service attitude that exceeds expectations.
- Candidates with a strong Front office background are preferred
- A good working knowledge of Opera PMS, and MARSHA is desired
- Previous work experience in hospitality is essential
- Strong people skills with great Teamwork
Over the past 17 years, we’ve created an innovative hotel management company at Vertiq Hospitality Partners.
We have been amongst Caterer's Top 30 Best Places to Work in Hospitality for over 5 consecutive years.
All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
This property is managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality, established in 2008.
Vertiq Hospitality Partners isevolving from a hotel management company to an operating partner with a clear
Vision: to be the trusted operating partner in European hospitality investments.
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Receptionist / Guest Service Representative employer: Vertiq Hospitality
Vertiq Hospitality Partners focuses on putting PEOPLE at the heart of everything they do, hiring dynamic and ambitious individuals who excel in their roles. The company emphasizes training and development to create genuine and caring teams, fostering a fun work environment. Employees are encouraged to love what they do, contributing to memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Guest Service Representative
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vertiq Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vertiq Hospitality
Don't be shy about reaching out to Vertiq Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist / Guest Service Representative
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vertiq Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vertiq Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
