At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at a premier boutique hotel.
- Company: The 55 by Le Mirage, a stylish hotel in Bayswater with a family-like atmosphere.
- Benefits: Enjoy competitive pay, healthcare, discounts, and ongoing training opportunities.
- Other info: Join a supportive team and thrive in a vibrant work environment.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in hotel operations and a passion for team development.
The predicted salary is between 30000 - 40000 £ per year.
The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington. We look for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – like part of the family. We are seeking an inspirational and driven Reception Services Manager to lead our operation and shape an exceptional guest experience. This is a dynamic, hands‑on leadership role where you will support the General Manager and play a key part in driving team performance, guest satisfaction, and operational excellence.
Your Core Purpose
- Lead, inspire, and develop a high‑performing, engaged team culture
- Set the standard through a hands‑on, lead‑by‑example approach
- Drive performance and profitability through exceptional guest service and team motivation
This role requires a high level of operational involvement and flexibility to meet the needs of the business, including working varied shifts and weekends.
Key Responsibilities
- Training & Development
- Deliver ongoing training for Guest Services and F&B teams
- Ensure all compliance and refresher training is completed on schedule
- Manage new starter inductions, performance reviews, and regular 1:1 coaching
- Maintain and update SOPs to ensure operational consistency
- Guest Experience
- Collaborate with the Commercial team to effectively manage hotel inventory
- Monitor, respond to, and resolve guest feedback promptly
- Maintain accurate complaint trackers and clear shift handovers
- Drive consistently high levels of guest satisfaction
- Operational Excellence
- Prepare staff rotas in line with business needs
- Manage holiday allocation and provide operational shift cover where required
- Oversee ordering and stock control processes
- Ensure compliance with food safety standards and digital systems
- Conduct regular quality and cleanliness checks
- Support daily operations with a proactive, hands‑on approach
- Lead on crisis management when required
- Communication & Engagement
- Drive team engagement initiatives and foster a positive workplace culture
- Promote collaboration through active listening and problem‑solving
- Balance team workloads while maintaining a motivated, supportive environment
About You
- Strong experience in hotel operations, particularly Front Office
- Experience in Food & Beverage and Housekeeping is desirable
- A proactive, hands‑on leader with a flexible, “can‑do” approach
- Excellent organisational and self‑management skills
- Passion for coaching, developing, and motivating teams
- Previous experience in a boutique‑style hotel is advantageous but not essential
Why Join Us?
We offer a competitive benefits package, including:
- Employee and Friends & Family discounted rates across Vertiq Hospitality Partner Hotels
- Free medical healthcare plans
- Pension scheme
- Ongoing learning and development opportunities
You’ll also be part of a supportive and energetic team, with the opportunity to make a meaningful impact on hotel performance and guest experience. All offers of employment are subject to the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
Reception Services Manager employer: Vertiq Hospitality
At The 55 by Le Mirage, we pride ourselves on being a premier boutique hotel that fosters a supportive and energetic work environment. As a Reception Services Manager, you will not only lead a dedicated team but also enjoy competitive benefits such as discounted rates across our partner hotels, free healthcare plans, and ongoing development opportunities. Join us in creating exceptional guest experiences while growing your career in the heart of Bayswater, close to iconic London landmarks.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at boutique hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your hands-on leadership style and how you've motivated teams in the past.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait around. Apply directly through our website and follow up with a quick email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle challenges and maintain operational excellence under pressure during interviews.
We think you need these skills to ace Reception Services Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you passionate about guest services.
Tailor Your Application:Make sure to tailor your application to the Reception Services Manager role. Highlight your relevant experience in hotel operations and how you've inspired teams in the past. This shows us that you understand what we're looking for!
Be Specific About Your Achievements:Don’t just list your responsibilities; tell us about your achievements! Use specific examples of how you’ve improved guest satisfaction or team performance. Numbers and results can really make your application stand out.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Vertiq Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research The 55 by Le Mirage thoroughly. Understand its values, guest experience philosophy, and any recent news or updates. This will show your genuine interest in the hotel and help you tailor your answers to align with their mission.
✨Showcase Your Leadership Style
As a Reception Services Manager, you'll need to inspire and lead a team. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight any training or development initiatives you've implemented that improved team performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific scenarios from your previous roles where you successfully resolved issues or improved guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Proactivity
This role requires a hands-on approach and flexibility. Be ready to discuss how you've adapted to changing circumstances in past positions. Share examples of times when you took the initiative to improve operations or enhance the guest experience, showing that you're proactive and adaptable.
