At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at a premier boutique hotel.
- Company: The 55 by Le Mirage, a stylish hotel in Bayswater with a family-like atmosphere.
- Benefits: Enjoy competitive pay, healthcare, discounts, and ongoing training opportunities.
- Other info: Join a supportive team and thrive in a vibrant work environment.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in hotel operations and a passion for team development.
The predicted salary is between 30000 - 40000 £ per year.
The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington. We look for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – like part of the family. We are seeking an inspirational and driven Reception Services Manager to lead our operation and shape an exceptional guest experience. This is a dynamic, hands‑on leadership role where you will support the General Manager and play a key part in driving team performance, guest satisfaction, and operational excellence.
Your Core Purpose
- Lead, inspire, and develop a high‑performing, engaged team culture
- Set the standard through a hands‑on, lead‑by‑example approach
- Drive performance and profitability through exceptional guest service and team motivation
This role requires a high level of operational involvement and flexibility to meet the needs of the business, including working varied shifts and weekends.
Key Responsibilities
- Training & Development
- Deliver ongoing training for Guest Services and F&B teams
- Ensure all compliance and refresher training is completed on schedule
- Manage new starter inductions, performance reviews, and regular 1:1 coaching
- Maintain and update SOPs to ensure operational consistency
- Guest Experience
- Collaborate with the Commercial team to effectively manage hotel inventory
- Monitor, respond to, and resolve guest feedback promptly
- Maintain accurate complaint trackers and clear shift handovers
- Drive consistently high levels of guest satisfaction
- Operational Excellence
- Prepare staff rotas in line with business needs
- Manage holiday allocation and provide operational shift cover where required
- Oversee ordering and stock control processes
- Ensure compliance with food safety standards and digital systems
- Conduct regular quality and cleanliness checks
- Support daily operations with a proactive, hands‑on approach
- Lead on crisis management when required
- Communication & Engagement
- Drive team engagement initiatives and foster a positive workplace culture
- Promote collaboration through active listening and problem‑solving
- Balance team workloads while maintaining a motivated, supportive environment
About You
- Strong experience in hotel operations, particularly Front Office
- Experience in Food & Beverage and Housekeeping is desirable
- A proactive, hands‑on leader with a flexible, “can‑do” approach
- Excellent organisational and self‑management skills
- Passion for coaching, developing, and motivating teams
- Previous experience in a boutique‑style hotel is advantageous but not essential
Why Join Us?
We offer a competitive benefits package, including:
- Employee and Friends & Family discounted rates across Vertiq Hospitality Partner Hotels
- Free medical healthcare plans
- Pension scheme
- Ongoing learning and development opportunities
You’ll also be part of a supportive and energetic team, with the opportunity to make a meaningful impact on hotel performance and guest experience. All offers of employment are subject to the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
Reception Services Manager employer: Vertiq Hospitality
At The 55 by Le Mirage, we pride ourselves on being a premier boutique hotel that fosters a supportive and energetic work environment. As a Reception Services Manager, you will not only lead a dedicated team but also enjoy competitive benefits such as discounted rates across our partner hotels, free healthcare plans, and ongoing development opportunities. Join us in creating exceptional guest experiences while growing your career in the heart of Bayswater, close to iconic London landmarks.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Services Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vertiq Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vertiq Hospitality
Don't be shy about reaching out to Vertiq Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Services Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vertiq Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vertiq Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
