At a Glance
- Tasks: Deliver excellent customer service and oversee Front Office and Food & Beverage operations.
- Company: Join the vibrant team at Four Points Flex by Sheraton London Shoreditch East.
- Benefits: Enjoy exclusive discounts, health plans, and ongoing training for your career growth.
- Other info: Flexible hours and a supportive workplace culture await you!
- Why this job: Be part of a dynamic environment where you can make guests feel welcome and valued.
- Qualifications: Experience with Oracle Opera 5 and Microsoft 365 is essential.
The predicted salary is between 29200 - 29200 £ per year.
Night Receptionist at Four Points Flex by Sheraton London Shoreditch East £14.08 per hour.
All the perks you deserve:
- Exclusive Discounts & Perks: Special rates at Marriott & Vertiq Hospitality Partners, and access to a benefits platform with discounts on shopping, gym memberships, holidays.
- Health & Wellbeing: Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.
- Career & Growth: Ongoing training, development programs, and a supportive work environment to help you thrive.
We are recruiting a Night Receptionist, to be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach, with the focus on Customer Service in both Reception and F&B.
Responsible for the day-to-day supervision of both Front Office and Food & Beverage operations, ensuring brand standards are met, profitability is achieved, and a seamless guest experience is delivered across all departments.
Main responsibilities:
- Daily operations to brand and legal standards across Reception and F&B.
- Follow departmental operating standards and procedures.
- Ensure compliance with fire safety, food safety, licensing laws, health & safety, and employment legislation.
- Respond to audit results and ensure consistent hygiene and operational standards.
- Knowledge of Oracle Opera 5 and Microsoft 365 is a required skill.
All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
NIGHT RECEPTIONIST employer: Vertiq Hospitality
At Four Points Flex by Sheraton London Shoreditch East, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With competitive pay, exclusive discounts, comprehensive health plans, and ongoing training opportunities, we empower our Night Receptionists to excel in their roles while enjoying a supportive environment that values customer service excellence and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land NIGHT RECEPTIONIST
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get that interview, let your friendly and customer-focused nature shine through. Remember, they’re looking for someone who can deliver excellent service, so be yourself and engage with the interviewer.
✨Tip Number 3
Do your homework! Familiarise yourself with Four Points Flex by Sheraton and their brand standards. Knowing their values and what they stand for will help you tailor your responses and show you’re genuinely interested in the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really keen on joining the team at Four Points Flex by Sheraton.
We think you need these skills to ace NIGHT RECEPTIONIST
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for guests in the past, so share specific examples that showcase your friendly and effective approach.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to match the Night Receptionist role. Mention your familiarity with Front Office and F&B operations, and how you can contribute to our brand standards.
Be Clear About Your Availability:Since this is a night position, be upfront about your availability. We appreciate honesty, so let us know if you're flexible or have any constraints. This helps us understand how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Vertiq Hospitality
✨Know Your Stuff
Make sure you’re familiar with the hotel’s brand standards and the specific responsibilities of a Night Receptionist. Brush up on your knowledge of Oracle Opera 5 and Microsoft 365, as these are essential tools for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for guests, as this will demonstrate your commitment to customer satisfaction.
✨Be Ready for Compliance Questions
Since the role involves adhering to various legal and safety standards, be prepared to discuss your understanding of fire safety, food safety, and health & safety regulations. This shows that you take these responsibilities seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
