At a Glance
- Tasks: Lead and inspire a dynamic team to deliver exceptional guest experiences.
- Company: Bayswater’s Premier Boutique Hotel with a family-like atmosphere.
- Benefits: Competitive pay, healthcare plans, pension scheme, and discounts at partner hotels.
- Other info: Join a supportive team with ongoing learning opportunities and flexible shifts.
- Why this job: Make a real impact on guest satisfaction and team performance in a vibrant environment.
- Qualifications: Experience in hotel operations and a passion for team development.
The predicted salary is between 30000 - 40000 £ per year.
The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close connections to Notting Hill, Hyde Park and Paddington. We look for people who are thoughtful and reliable and who show they care by making guests feel totally comfortable – like part of the family.
We are seeking an inspirational and driven Reception Services Manager to lead our operation and shape an exceptional guest experience. This is a dynamic, hands‑on leadership role where you will support the General Manager and play a key part in driving team performance, guest satisfaction, and operational excellence.
Your Core Purpose
- Lead, inspire, and develop a high‑performing, engaged team culture
- Set the standard through a hands‑on, lead‑by‑example approach
- Drive performance and profitability through exceptional guest service and team motivation
This role requires a high level of operational involvement and flexibility to meet the needs of the business, including working varied shifts and weekends.
Key Responsibilities
- Training & Development
- Deliver ongoing training for Guest Services and F&B teams
- Ensure all compliance and refresher training is completed on schedule
- Manage new starter inductions, performance reviews, and regular 1:1 coaching
- Maintain and update SOPs to ensure operational consistency
- Guest Experience
- Collaborate with the Commercial team to effectively manage hotel inventory
- Monitor, respond to, and resolve guest feedback promptly
- Maintain accurate complaint trackers and clear shift handovers
- Drive consistently high levels of guest satisfaction
- Operational Excellence
- Prepare staff rotas in line with business needs
- Manage holiday allocation and provide operational shift cover where required
- Oversee ordering and stock control processes
- Ensure compliance with food safety standards and digital systems
- Conduct regular quality and cleanliness checks
- Support daily operations with a proactive, hands‑on approach
- Lead on crisis management when required
- Communication & Engagement
- Drive team engagement initiatives and foster a positive workplace culture
- Promote collaboration through active listening and problem‑solving
- Balance team workloads while maintaining a motivated, supportive environment
About You
- Strong experience in hotel operations, particularly Front Office
- Experience in Food & Beverage and Housekeeping is desirable
- A proactive, hands‑on leader with a flexible, “can‑do” approach
- Excellent organisational and self‑management skills
- Passion for coaching, developing, and motivating teams
- Previous experience in a boutique‑style hotel is advantageous but not essential
Why Join Us?
We offer a competitive benefits package, including:
- Employee and Friends & Family discounted rates across Vertiq Hospitality Partner Hotels
- Free medical healthcare plans
- Pension scheme
- Ongoing learning and development opportunities
You’ll also be part of a supportive and energetic team, with the opportunity to make a meaningful impact on hotel performance and guest experience.
All offers of employment are subject to the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
Reception Services Manager in London employer: Vertiq Hospitality
At The 55 by Le Mirage, we pride ourselves on being a premier boutique hotel that fosters a supportive and energetic work environment. As a Reception Services Manager, you will not only lead a dedicated team but also enjoy competitive benefits, ongoing training, and the chance to make a meaningful impact on guest experiences in the vibrant Bayswater area. Join us to develop your career in hospitality while being part of a family-like culture that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The 55 by Le Mirage. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for guest service shine through. We want to see how you can inspire and lead a team, so be yourself and share your ideas!
✨Tip Number 3
Do your homework! Familiarise yourself with The 55 by Le Mirage’s values and guest experience approach. This will help you tailor your conversations and show that you’re genuinely interested in being part of the family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to take that next step in your career.
We think you need these skills to ace Reception Services Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you passionate about guest services.
Tailor Your Application:Make sure to customise your application for the Reception Services Manager role. Highlight your relevant experience in hotel operations and how it aligns with our values at The 55 by Le Mirage. This shows us you’re genuinely interested!
Be Specific About Your Experience:Don’t just list your past jobs; tell us about specific achievements and how you’ve made a difference in previous roles. Whether it’s improving guest satisfaction or leading a team, we want to hear the details that set you apart.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vertiq Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research The 55 by Le Mirage thoroughly. Understand its values, guest experience philosophy, and any recent news or updates. This will show your genuine interest in the hotel and help you align your answers with their expectations.
✨Showcase Your Leadership Style
As a Reception Services Manager, you'll need to lead by example. Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where your hands-on approach made a difference in team performance or guest satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Practice responses to scenarios like managing a difficult guest situation or ensuring operational excellence during peak times. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Flexibility
This role requires a flexible approach to meet business needs. Be ready to discuss your availability for varied shifts and weekends. Highlight any previous experiences where you adapted to changing circumstances or took on additional responsibilities to support your team.
