At a Glance
- Tasks: Ensure smooth hotel operations, assist guests, and maintain security during night shifts.
- Company: Join Vertiq Hospitality, a dynamic team focused on people and guest satisfaction.
- Benefits: Competitive salary, employee discounts, free healthcare, and continuous training.
- Other info: Work in a vibrant London location with great career development opportunities.
- Why this job: Be part of a fun team that values smiles and personal growth.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 28200 - 28200 £ per year.
Immediate Start Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, London. At Vertiq Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart of London, 150fenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business or leisure travellers.
YOUR CORE PURPOSE WILL BE:
- To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs.
- The night audit is completed to fulfil all audit and statistical information requirements for the hotel.
- To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
- Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety.
- Check hotel guests in and out and assist with luggage when required.
- Serve food and liquor to company standards.
- Ensure all revenue is correctly charged and monies are securely kept.
- To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Order and deliver guest’s newspapers and correct charging and controls.
- Action early morning calls at the time specified and to the standards laid down.
- Cleaning of areas as requested, including public areas, bedrooms, and corridors as necessary.
- Being able to work in a pantry serving healthy drinks, alcoholic, and non-alcoholic beverages.
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations.
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position.
WHAT YOU SHOULD BRING:
- Available to work between the hours of 19.30hrs and 07.30 hrs (approx.).
- Desire and ability to learn.
- Strong communication skills.
- Ability to work alone for periods of time during the night shift due to size of building.
- Ability to organise self and multi-task.
- Flexible and adaptable.
- Attention to detail.
- Customer focused / can-do attitude.
- Understand the Hotel / Company standards, products, and services.
- A good working knowledge of Opera PMS is desired.
WHAT WE OFFER:
- Great team spirit according to our slogan "It's not over until we get a smile".
- Full Time £28,200.00 per annum.
- Competitive salary and package.
- Exclusive employee discounted rate to Vertiq hotels.
- Continuous paid training and development opportunities.
- Free healthcare plan.
All offers of employment are conditional on the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
Guest Service Representative NIGHTS in London employer: Vertiq Hospitality
At Vertiq Hospitality, we pride ourselves on fostering a vibrant and supportive work culture where our team members are empowered to excel. Located in the bustling heart of London, our Guest Service Representative role offers not only competitive pay and exclusive employee discounts but also continuous training and development opportunities, ensuring that you grow alongside our dynamic team. Join us in creating memorable experiences for our guests while enjoying a fun and engaging workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Representative NIGHTS in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vertiq Hospitality's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your communication skills! As a Guest Service Representative, you'll need to be confident and clear when interacting with guests. Try role-playing common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your adaptability! During the interview, share examples of how you've handled unexpected situations in the past. This will demonstrate your ability to think on your feet and maintain a customer-focused attitude, which is key for night shifts.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're serious about joining the team at Vertiq Hospitality and helps us get to know you better right from the start.
We think you need these skills to ace Guest Service Representative NIGHTS in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and ambition. Remember, we’re all about putting people at the heart of what we do.
Tailor Your Application:Make sure to tailor your application to the Guest Service Representative role. Highlight your strong communication skills and customer-focused attitude. We love seeing how your experiences align with our values and the job requirements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vertiq Hospitality!
How to prepare for a job interview at Vertiq Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research Vertiq Hospitality. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Service Representative, your ability to connect with guests is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle challenging situations with a positive attitude.
✨Demonstrate Flexibility and Adaptability
Since this role involves night shifts and various responsibilities, be ready to discuss how you manage your time and adapt to changing situations. Share instances where you've successfully juggled multiple tasks or adjusted to unexpected challenges.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
