At a Glance
- Tasks: Welcome guests with warmth and assist them throughout their stay at our vibrant hotel.
- Company: Join Bankside Hotel, a top-rated hospitality workplace known for its culture and community.
- Benefits: Enjoy free meals, a medical cash plan, and discounted rates at hotels worldwide.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Be part of a passionate team that values individuality and creates memorable guest experiences.
- Qualifications: Experience in reception roles and a friendly, approachable personality are key.
The predicted salary is between 24000 - 30000 £ per year.
We are currently looking for a passionate Hotel Host to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you!
At Bankside, we sincerely believe that the key to any successful brand is the people behind it. Our people bring about the magic and make everything real. If we ensure our people are happy, developed and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.
MAIN SCOPE AND PURPOSE OF THE ROLE
Responsible for providing an authentic and loving welcome to all of our guests and visitors in the area of Front of House whilst offering assistance throughout their stay in our hotel. You will be a local area guru and know what is going on at The Tate Modern as well what the best hidden gems are nearby and the bars & restaurants not to miss. You will also maximize revenue and promotion of the hotels’ outlets where applicable. Managing the reception duties will be second nature to you! You will have brilliant communication and people skills. Instinctively you will want to make every guest feel special, treat them as individuals and be able to gauge just how local they want to be. Most importantly, we just want you to be you.
MAIN DUTIES & RESPONSIBILITIES
- To be responsible for the day to day supervision of the Reception in the absence of the more senior Front Desk Management.
- To be familiar with all Reception tasks and ensure smooth running of front desk.
- To be fully knowledgeable in the procedure of Checking-In and Checking-Out guests to the Marriott brand standards.
- To be fully conversant and to abide by the policies and procedures set in the Quality Standards.
- Assist guests with luggage where necessary.
- To actively participate in the upselling of rooms to maximize the departments total revenue.
- To deal efficiently and courteously with any guest enquiries or complaints in a timely manner and to ensure follow-up and ensure guest satisfaction communicating any relevant issues to management.
- To ensure confidentiality is maintained in all areas of the business with regards to Hotel and guest matters.
- To carry out any other reasonable duties as requested by the General Manager or any other management in an efficient manner.
COMMUNICATION
- Maintain effective communication within the department and ensure that the Head of Department is kept well informed of any problems / queries that have arisen.
- Report any problems / complaints to the relevant Head of Departments or Duty Manager.
- To liaise with other departments to ensure good communication and offer support.
QUALIFICATIONS & SKILLS REQUIRED
- A proven track record as a receptionist, with a good knowledge of Opera or similar PMS (Beneficial).
- Good level of English, other languages are an advantage.
- Microsoft Word and Excel knowledge.
- Happy, friendly, and approachable personality.
What do we hope to see from our Banksiders?
- Be Natural: We want our people to be themselves, genuine and non-scripted. We give you the space to be yourself, so show us who you really are!
- Make It Easy: Be flexible; respond quickly and positively to the changing requirements of the business. Make it easy for our guests, and your fellow team members, communicate effectively and be creative.
- Feel Empowered: We want our Banksiders to take charge and change the game. Take personal responsibility and initiative to resolve niggles in your own way.
- Belong: Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel. Show passion towards internal product knowledge, our local area and continuously develop this knowledge.
In return for being a fantastic Host, we will treat you to benefits such as:
- Complimentary dry-cleaned uniform.
- Free Meals on duty.
- Medical Cash Plan.
- Discounted Hotel and F&B rates globally with Marriott.
- Enhanced Family Friend Policy.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
Front of House Hotel Host in London employer: Vertiq Hospitality
At Bankside Hotel, we pride ourselves on being a top employer in the hospitality sector, consistently recognised as one of the 'Best Places to Work in Hospitality'. Our vibrant work culture fosters a sense of belonging, encouraging our team members to be themselves while providing exceptional service. With opportunities for personal growth, competitive benefits including complimentary meals and discounted rates, and a commitment to employee well-being, we ensure that our staff are happy, engaged, and empowered to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Hotel Host in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Bankside's unique offerings and local hotspots. This way, when you chat with guests, you can share insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Engage in conversations with friends or family, focusing on being friendly and approachable. The more comfortable you are with communication, the better you'll connect with guests at the hotel.
✨Tip Number 3
Show your passion for hospitality! When you apply through our website, let your enthusiasm shine through in interviews. Share stories about times you've gone above and beyond for someone – it’ll show you’re a perfect fit for our team.
✨Tip Number 4
Be proactive! If you see an opportunity to improve guest experience or streamline processes, don’t hesitate to suggest it. We love team members who take initiative and want to make a difference!
We think you need these skills to ace Front of House Hotel Host in London
Some tips for your application 🫡
Be Yourself:We want to see the real you in your application! Don’t be afraid to show your personality and passion for hospitality. Remember, we’re looking for genuine individuals who can bring that special touch to our guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Mention any previous roles in hospitality and how they’ve prepared you for this position at Bankside Hotel.
Show Your Local Knowledge:As a Front of House Host, being a local area guru is key! Share any insights or experiences you have about the local culture, art, and food scene in your application. It’ll show us you’re ready to engage with our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our fantastic team at Bankside!
How to prepare for a job interview at Vertiq Hospitality
✨Know Your Stuff
Familiarise yourself with Bankside Hotel and its unique offerings. Understand the local area, including cultural hotspots like The Tate Modern and the best bars and restaurants nearby. This knowledge will help you engage with interviewers and show your passion for the role.
✨Be Yourself
Bankside Hotel values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they’ve shaped your approach to hospitality. Remember, they want to see the real you, so relax and be genuine!
✨Show Your Communication Skills
As a Front of House Host, communication is key. During the interview, demonstrate your ability to engage with others by being friendly and approachable. Practice active listening and respond thoughtfully to questions, showing that you can handle guest interactions with ease.
✨Emphasise Team Spirit
Highlight your ability to work well in a team and support your colleagues. Discuss any past experiences where you’ve collaborated effectively or helped resolve issues. Bankside Hotel is all about belonging, so showing that you can contribute to a positive team environment will go a long way.
