At a Glance
- Tasks: Create unforgettable experiences for guests and be the face of our hotel.
- Company: Join Hyatt Place, a vibrant hotel in the heart of London.
- Benefits: Competitive salary, service charge, discounts, free meals, and career development.
- Other info: Dynamic work environment with opportunities to grow and learn.
- Why this job: Be part of a fun team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality, excellent communication, and a positive attitude.
The predicted salary is between 29522 - 29522 £ per year.
Salary: £29,522+ Service Charge
All the perks you deserve:
- Specific monetary incentive schemes for upselling from the day you start!
- Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels worldwide.
- Free Meals on duty
- Fun wellbeing days and employee engagement calendars.
- F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
- Recruit a friend scheme - £350
- Uniform Provided.
- Workplace pension scheme.
- Continuous Learning & Development opportunities with a personalised development plan.
About Hyatt Place - London City East
The 280-room Hyatt Place London City East occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to Brick Lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London - we are now searching for a top receptionist.
How will you shine!
The Front Office Team is responsible for first impressions; this means everything for our guests, and you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. Your ultimate role is to make sure all our guests leave us happy.
What will you be doing?
- Provide a great guest experience by enabling a smooth arrival and departure experience.
- Becoming a brand ambassador, embodying the ethos and culture values.
- Be a local connoisseur, recommending local amenities, restaurants and events going on in buzzing East London.
- Ensuring that all guests have the appropriate credit facilities established.
- Handling all payment transactions and billing.
- Assisting guests during their stay and handling guest needs.
- Maximising revenue opportunities through upselling.
- Providing all required information about the Hotel, available services, and facilities.
What are we looking for?
We are looking for a fun and creative team player. Ideally, you will have experience in a similar role, preferably in a 4* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role. With your intuition and dedication to people, you will have a warm, people-oriented demeanour, a team-first attitude, a positive outlook and outgoing personality, flexibility, problem-solving skills and multi-tasking ability, and the ability to stand, sit or walk for extended periods of time across a work shift.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Hotel Receptionist employer: Vertiq Hospitality
Hyatt Place London City East is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With competitive salaries, generous perks like service charge incentives, employee discounts across Hyatt Hotels worldwide, and a strong focus on continuous learning and development, employees can thrive in a supportive environment. Located in the heart of East London, our hotel provides a unique opportunity to engage with a diverse clientele while enjoying the dynamic atmosphere of one of the city's most exciting districts.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities Hyatt Place offers. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your people skills! Role-play common scenarios you might face as a receptionist, like handling guest complaints or upselling services. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Hyatt team. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and creativity into your cover letter. Remember, we’re looking for someone who can bring warmth and positivity to our team.
Tailor Your Application:Make sure to tailor your CV and cover letter to the role of Hotel Receptionist. Highlight any relevant experience you have in customer service or hospitality, and don’t forget to mention your ability to handle pressure with a smile. We love seeing how you fit into our culture!
Be Specific About Your Skills:In your application, be specific about the skills that make you a great fit for this role. Whether it’s your communication skills, problem-solving abilities, or knack for upselling, we want to know how you can contribute to our guest experience. Don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen on joining our team at Hyatt Place London City East. Let’s get started on this journey together!
How to prepare for a job interview at Vertiq Hospitality
✨Know Your Stuff
Before the interview, make sure you research Hyatt Place and its values. Familiarise yourself with their services, facilities, and the local area around Aldgate. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a hotel receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've provided excellent customer service in the past. Highlight any experiences where you’ve gone above and beyond to ensure guest satisfaction.
✨Be Ready to Upsell
Since upselling is part of the job, think of ways you could promote hotel services or local attractions during the interview. Prepare a few ideas on how you would encourage guests to take advantage of the perks offered by Hyatt, like discounts at restaurants or events in East London.
✨Stay Calm Under Pressure
The interview might include situational questions to assess how you handle stress. Practice responding to scenarios where you need to multitask or deal with difficult guests. Show them that you can keep your cool and maintain a positive attitude, even when things get hectic.
