At a Glance
- Tasks: Ensure smooth hotel operations and provide excellent guest services during night shifts.
- Company: Join Vertiq Hospitality, a dynamic team focused on people and fun.
- Benefits: Competitive salary, exclusive hotel discounts, free healthcare, and continuous training.
- Other info: Flexible hours with opportunities for career development in a vibrant environment.
- Why this job: Be part of a caring team that values smiles and personal growth.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 28200 - 28200 £ per year.
Immediate Start Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, London. At Vertiq Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart of London, 150fenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business or leisure travellers.
YOUR CORE PURPOSE WILL BE:
- To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs.
- The night audit is completed to fulfil all audit and statistical information requirements for the hotel.
- To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
- Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety.
- Check hotel guests in and out and assist with luggage when required.
- Serve food and liquor to company standards.
- Ensure all revenue is correctly charged and monies are securely kept.
- To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Order and deliver guest’s newspapers and correct charging and controls.
- Action early morning calls at the time specified and to the standards laid down.
- Cleaning of areas as requested, including public areas, bedrooms, and corridors as necessary.
- Being able to work in a pantry serving healthy drinks, alcoholic, and non-alcoholic beverages.
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations.
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position.
WHAT YOU SHOULD BRING:
- Available to work between the hours of 19.30hrs and 07.30 hrs (approx.).
- Desire and ability to learn.
- Strong communication skills.
- Ability to work alone for periods of time during the night shift due to size of building.
- Ability to organise self and multi-task.
- Flexible and adaptable.
- Attention to detail.
- Customer focused / can-do attitude.
- Understand the Hotel / Company standards, products, and services.
- A good working knowledge of Opera PMS, is desired.
WHAT WE OFFER:
- Great team spirit according to our slogan "It's not over until we get a smile".
- Full Time £28,200.00 per annum.
- Competitive salary and package.
- Exclusive employee discounted rate to Vertiq hotels.
- Continuous paid training and development opportunities.
- Free healthcare plan.
All offers of employment are conditional on the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
Guest Service Representative NIGHTS employer: Vertiq Hospitality
At Vertiq Hospitality, we pride ourselves on fostering a vibrant and supportive work culture where our team members are empowered to excel. Located in the heart of London, our Guest Service Representatives enjoy competitive salaries, exclusive hotel discounts, and continuous training opportunities, all while being part of a dynamic team that prioritises guest satisfaction and personal growth. Join us at onefiftyfenchurch, where every shift is an opportunity to create memorable experiences for our guests and have fun doing it.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Representative NIGHTS
✨Tip Number 1
Get to know the company culture! Before your interview, check out Vertiq Hospitality's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your customer service skills! As a Guest Service Representative, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any guest situation with a smile.
✨Tip Number 3
Be prepared to showcase your flexibility! The night shift can be unpredictable, so think of examples from your past where you've adapted to changes or handled multiple tasks at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. By applying directly, you’ll stand out and show us that you’re serious about joining our team at onefiftyfenchurch. Plus, it’s super easy and quick!
We think you need these skills to ace Guest Service Representative NIGHTS
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your dynamic and confident side. Remember, we’re all about hiring smiles!
Tailor Your Application:Make sure to tailor your application to the Guest Service Representative role. Highlight your customer-focused attitude and any relevant experience that shows you can handle the night shift with ease. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make sure to address all the key points from the job description. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Vertiq Hospitality
✨Know the Company Culture
Before your interview, take some time to research Vertiq Hospitality and their focus on putting people at the heart of everything they do. Understanding their values will help you align your answers with what they’re looking for in a Guest Service Representative.
✨Show Off Your Communication Skills
As a Guest Service Representative, strong communication is key. During the interview, practice clear and confident communication. Be ready to share examples of how you've effectively communicated with guests or team members in the past.
✨Demonstrate Your Customer Focus
Prepare to discuss specific instances where you went above and beyond for a customer. Highlight your can-do attitude and how you ensure guest satisfaction, as this aligns perfectly with the role's core purpose.
✨Be Ready for Situational Questions
Expect questions that assess your ability to handle various situations, especially during night shifts. Think about scenarios involving security checks, multitasking, or dealing with difficult guests, and prepare your responses to showcase your problem-solving skills.
