At a Glance
- Tasks: Ensure smooth hotel operations and provide excellent guest services during night shifts.
- Company: Join Vertiq Hospitality, a top-rated company in the hospitality industry.
- Benefits: Competitive salary, exclusive discounts, free healthcare, and continuous training opportunities.
- Other info: Flexible shifts with great team spirit and career growth potential.
- Why this job: Be part of a dynamic team that values people and creates memorable experiences.
- Qualifications: Strong communication skills, customer-focused attitude, and ability to work independently.
The predicted salary is between 28200 - 28200 £ per year.
This property is managed by Vertiq Hospitality Partners, formerly known as Cycas Hospitality, established in 2008.
Vertiq Hospitality Partners ise evolving from a hotel management company to an operating partner with a clear
Vision: to be the trusted operating partner in European hospitality investments.
IMMEDIATE START 12 hours shift / 4 On’s 4 Off’s Nights Guest Services Representative – onefifty fenchurch hotel, Fenchurch Street, London.
At Vertiq Hospitality, we look for people who are dynamic, confident, and ambitious; people who excel in their role and help our guests succeed too.
Our focus is to put PEOPLE at the heart of everything we do.
We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun. s
Located in the heart Londononefifty fenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz.
With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business and leisure travellers.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
WHAT YOU SHOULD BRING
- Available to work 12 hours Shift between the hours of 19.30hrs and 07.30 hrs (approx.) 4 On’s 4 Off’s
A good working knowledge of Opera Cloud PMS is desired.
A Self-Starter and able to work on your own
12 hours PER DAY as per your assigned shifts rota schedule with strong communication and problem-solving skills.
- Ability to work alone for periods of time during the night shift due to size of building.
- Ability to organise selfand multi-task.
- Flexible and adaptable–
More importantly fully flexible and committed to working your required Rota shifts assigned to you.
- Attention to detail, Customer focused, can-do attitude.
- Understand the Hotel / Company standards, products, and services.
- Desire and ability to learn and work as a TEAM.
WHAT WE OFFER
- Great team spirit according to our slogan ‘It’s not over until we get a smile’.
- Full Time £28,200.00 gross per annum
- Excellent Company Benefits
- Competitive salary and package
- Exclusive employee discounted rate to Vertiq hotels
- Continuous paid training and development opportunities
- Free healthcare plan
YOUR CORE PURPOSE WILL BE
- To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs.
- The night audit is completed to fulfil all audit and statistical information requirements for the hotel.
- To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
- Carry out 2 security checks at regular intervals with special emphasis on security, fire, and safety.
- Check hotel guests in and out and assist with luggage when required.
- Serve food and liquor to company standards.
- Ensure all revenue is correctly charged and monies are securely kept.
- To ensure the total cash takings balance with the Opera cloud PMS settlements report and the receipt sheet and to complete the banking according to the correct procedure.
- Operate the hotel switchboard & deal with all internal and external calls, as per procedures.
- Order and deliver guest’s newspapers and correct charging and controls.
- Action early morning calls at the time specified and to the standards laid down.
- Cleaning of areas as requested, including public areas, bedrooms, and corridors as necessary.
- Being able to work in a F&B pantry serving healthy drinks, alcoholic, and non-alcoholic beverages.
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations.
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position.
Vertiq Hospitality is a gift for any hospitality professional.
Over the past 14 years we’ve created an innovative hotel management company.
We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility & Rights to work in the United Kingdom.***
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Nights Guest Services Representative employer: Vertiq Hospitality Partners B.V.
At Four Points Flex by Sheraton London Shoreditch East, we pride ourselves on being an exceptional employer that values teamwork, flexibility, and personal growth. Our welcoming work culture is complemented by exclusive discounts, health and wellbeing benefits, and ongoing training opportunities, ensuring that our Hotel Welcome Hosts thrive in a dynamic environment while delivering outstanding guest experiences. Join us in a vibrant location with excellent transport links, where your contributions are recognised and rewarded.
Contact Details:
Vertiq Hospitality Partners B.V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Nights Guest Services Representative
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vertiq Hospitality Partners B.V.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vertiq Hospitality Partners B.V.
Don't be shy about reaching out to Vertiq Hospitality Partners B.V. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Nights Guest Services Representative
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vertiq Hospitality Partners B.V. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vertiq Hospitality Partners B.V.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
