At a Glance
- Tasks: Ensure smooth hotel operations and provide top-notch service to guests.
- Company: Join Vertiq Hospitality, a dynamic and fun-loving team in the heart of London.
- Benefits: Earn £13.13 per hour, enjoy exclusive discounts, and access free healthcare.
- Other info: Flexible hours with opportunities for continuous training and career growth.
- Why this job: Be part of a vibrant team that prioritises smiles and guest satisfaction.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 27300 - 27300 £ per year.
Immediate Start
Guest Services Representative – onefiftyfenchurch, Fenchurch Street, London (Dayshift – Zero Hours contract)
At Vertiq Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Our focus is to put PEOPLE at the heart of everything we do.
We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart of London, onefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz.
With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business or leisure travellers.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
Your core purpose will be
- To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
- The night audit is completed to fulfil all audit and statistical information requirements for the hotel.
- To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
- Carry out security checks at regular intervals with special emphasis on security, fire and safety.
- Check hotel guests in and out and assist with luggage when required.
- Serve food and liquor to company standards.
- Ensure all revenue is correctly charged and monies are securely kept.
- To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Order and deliver guest’s newspapers and correct charging and controls.
- Action early morning calls at the time specified and to the standards laid down.
- Cleaning of areas as requested, removal of all trays from public areas, bedrooms and corridors as necessary.
- Being able to work in a pantry serving healthy drinks, alcoholic and non‑alcoholic beverages.
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position.
What you should bring
- Available to work between the hours of 07.00 hrs and 20.30hrs (approx.)
- Working hours - This role is based on a variety of shifts coverage per week, including weekends, and is subject to business operational needs.
- Desire and ability to learn.
- Strong communication skills
- Ability to organise self and multi‑task.
- Flexible and adaptable
- Attention to detail.
- Customer focused / can‑do attitude.
- Understand the Hotel / Company standards, products and services.
- A good working knowledge of Opera Cloud PMS is desired.
What we offer
- Great team spirit according to our slogan ‘It’s not over until we get a smile’
• EXCELLENT COMPANY BENEFITS
- Zero Hours – Rate of £13.13 P/Hour
- Competitive salary and package
- Exclusive employee discounted rate to Vertiq hotels
- Continuous paid training and development opportunities
- Free healthcare plan
Vertiq Hospitality is a gift for any hospitality professional.
Over the past 14 years we’ve created an innovative hotel management company.
We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
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Guest Service Representative in London employer: Vertiq Hospitality Partners B.V.
At Bankside Hotel, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Public Area Attendant, you will enjoy free meals on duty, opportunities for personal growth, and the chance to contribute to a welcoming atmosphere in one of London's most dynamic locations. Join us to be part of a supportive team that prioritises employee well-being and development in the heart of the city.
Contact Details:
Vertiq Hospitality Partners B.V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Representative in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Vertiq Hospitality Partners B.V. and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Representative in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Vertiq Hospitality Partners B.V. that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Vertiq Hospitality Partners B.V..
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Vertiq Hospitality Partners B.V. get a sense of who you are beyond your experience!
How to prepare for a job interview at Vertiq Hospitality Partners B.V.
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Vertiq Hospitality Partners B.V. and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
