At a Glance
- Tasks: Supervise hotel operations overnight, ensuring a smooth and professional guest experience.
- Company: Join the dynamic team at Four Points by Sheraton London Shoreditch East.
- Benefits: Enjoy exclusive discounts, health benefits, and ongoing training opportunities.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Lead a passionate team and make a real impact on guest experiences.
- Qualifications: Experience in hotel Front Office or Night Reception is essential.
The predicted salary is between 26130 - 31936 £ per year.
We are looking for an experienced and confident
Hotel Night Supervisor to join our team at Four Points Flex by Sheraton London Shoreditch East.
This is a hands‑on role with responsibility for supporting and supervising the hotel operation throughout the night.
You will lead by example, ensuring guests receive a professional and welcoming experience while maintaining high standards across Front Office, Food & Beverage, security, night audit and hotel procedures.
You will be a key point of contact overnight, supporting the Night Team, handling escalations and ensuring a clear and accurate handover to the morning operation.
- All the perks you deserve
- Exclusive Discounts & Perks
- Special team rates across Marriott and Vertiq Hospitality Partners hotels, access to a benefits platform with discounts on shopping, gym memberships and holidays, plus hotel service charge.
- Health & Wellbeing
- Access to health and wellbeing benefits, workplace pension, financial wellbeing support, Headspace and confidential counselling services.
- Career & Growth
- Ongoing training and development opportunities, including Marriott learning programmes, with the opportunity to further develop your Front Office and operational leadership experience.
- What you'll be doing
- Supervise the overnight hotel operation and support the Night Team in delivering a smooth and professional guest experience.
- Manage check-ins, check-outs, guest requests and escalations, ensuring issues are resolved effectively.
- Ensure night audit, credit and payment procedures are completed accurately and in line with hotel standards.
- Maintain hotel security throughout the night, including guest room access, key handling and incident procedures.
- Support Reception and Food & Beverage operations, ensuring brand, licensing, food safety and hygiene standards are maintained.
- Monitor hotel activity, arrivals, departures and VIP guests, ensuring important information is communicated to the team.
- Support and guide Night Team Members, helping maintain consistent service and operational standards.
- Ensure fire, health & safety and emergency procedures are followed throughout the shift.
- Complete an accurate handover to the day team, highlighting operational issues, guest concerns and outstanding actions.
- Maintain Marriott brand standards, including guest recognition and Marriott Bonvoy requirements.
What we're looking for
We are looking for someone with strong Front Office experience who is comfortable taking responsibility for the hotel operation during the night.
Ideally, you will have
- Previous experience in hotel Front Office or Night Reception.
- Experience at Senior Receptionist, Team Leader or supervisory level would be an advantage.
- Confidence handling guest complaints, operational issues and overnight escalations.
- Strong understanding of hotel payments, night audit and Front Office procedures.
- Good awareness of hotel security, fire safety and emergency procedures.
- The ability to support and guide colleagues while remaining hands‑on within the operation.
- Strong communication, organisation and attention to detail.
- Confidence working independently and making sound operational decisions.
Knowledge of Oracle Opera PMS and Microsoft 365 is required.
Previous experience within a
Marriott-branded hotel , together with knowledge of Marriott Bonvoy and Marriott systems, would be a strong advantage.
- About Vertiq Hospitality Partners
- This property is managed by
Vertiq Hospitality Partners , formerly known as Cycas Hospitality and established in 2008.
Vertiq Hospitality Partners is evolving from a hotel management company to an operating partner with a clear vision:
To be the trusted operating partner in European hospitality investments.
If you are an experienced hotel professional who enjoys taking ownership, supporting a team and ensuring the hotel runs safely and smoothly overnight, we would like to hear from you.
All offers of employment are conditional upon the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.
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Hotel Night Supervisor employer: Vertiq Hospitality Partners B.V.
At Four Points Flex by Sheraton London Shoreditch East, we pride ourselves on being an exceptional employer that values teamwork, flexibility, and personal growth. Our welcoming work culture is complemented by exclusive discounts, health and wellbeing benefits, and ongoing training opportunities, ensuring that our Hotel Welcome Hosts thrive in a dynamic environment while delivering outstanding guest experiences. Join us in a vibrant location with excellent transport links, where your contributions are recognised and rewarded.
Contact Details:
Vertiq Hospitality Partners B.V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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✨Reach Out Directly to Vertiq Hospitality Partners B.V.
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We think you need these skills to ace Hotel Night Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vertiq Hospitality Partners B.V. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vertiq Hospitality Partners B.V.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
