At a Glance
- Tasks: Ensure smooth hotel operations and provide exceptional guest services.
- Company: Vertiq Hospitality, a top-rated hotel management company in London.
- Benefits: Competitive pay, exclusive discounts, free healthcare, and continuous training.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Join a fun team and make guests smile every day!
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 27000 - 30000 £ per year.
Immediate Start
Guest Services Representative – onefiftyfenchurch, Fenchurch Street, London (Dayshift – Zero Hours contract)
At Vertiq Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Our focus is to put PEOPLE at the heart of everything we do.
We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Located in the heart of London, onefiftyfenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz.
With iconic landmarks, top dining options and excellent transport links just moments away, it’s the perfect base for both business or leisure travellers.
If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.
Your core purpose will be
- To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
- The night audit is completed to fulfil all audit and statistical information requirements for the hotel.
- To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
- Carry out security checks at regular intervals with special emphasis on security, fire and safety.
- Check hotel guests in and out and assist with luggage when required.
- Serve food and liquor to company standards.
- Ensure all revenue is correctly charged and monies are securely kept.
- To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- Order and deliver guest’s newspapers and correct charging and controls.
- Action early morning calls at the time specified and to the standards laid down.
- Cleaning of areas as requested, removal of all trays from public areas, bedrooms and corridors as necessary.
- Being able to work in a pantry serving healthy drinks, alcoholic and non‑alcoholic beverages.
- To have a thorough knowledge of and adherence to the law with regards to the following company regulations
- Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position.
What you should bring
- Available to work between the hours of 07.00 hrs and 20.30hrs (approx.)
- Working hours - This role is based on a variety of shifts coverage per week, including weekends, and is subject to business operational needs.
- Desire and ability to learn.
- Strong communication skills
- Ability to organise self and multi‑task.
- Flexible and adaptable
- Attention to detail.
- Customer focused / can‑do attitude.
- Understand the Hotel / Company standards, products and services.
- A good working knowledge of Opera Cloud PMS is desired.
What we offer
- Great team spirit according to our slogan ‘It’s not over until we get a smile’
• EXCELLENT COMPANY BENEFITS
- Zero Hours – Rate of £13.13 P/Hour
- Competitive salary and package
- Exclusive employee discounted rate to Vertiq hotels
- Continuous paid training and development opportunities
- Free healthcare plan
Vertiq Hospitality is a gift for any hospitality professional.
Over the past 14 years we’ve created an innovative hotel management company.
We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period.
All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
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Guest Service Representative employer: Vertiq Hospitality Partners B.V.
At Bankside Hotel, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Public Area Attendant, you will enjoy free meals on duty, opportunities for personal growth, and the chance to contribute to a welcoming atmosphere in one of London's most dynamic locations. Join us to be part of a supportive team that prioritises employee well-being and development in the heart of the city.
Contact Details:
Vertiq Hospitality Partners B.V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Representative
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vertiq Hospitality Partners B.V.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vertiq Hospitality Partners B.V.
Don't be shy about reaching out to Vertiq Hospitality Partners B.V. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Representative
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vertiq Hospitality Partners B.V. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vertiq Hospitality Partners B.V.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
