At a Glance
- Tasks: Supervise and support a dynamic team in a vibrant hotel environment.
- Company: Join Bankside Hotel, one of London's top-rated hospitality spots.
- Benefits: Enjoy free meals, discounts, and a supportive work culture.
- Other info: Great opportunities for personal growth and development in a leading hotel group.
- Why this job: Be part of a passionate team that values authenticity and guest satisfaction.
- Qualifications: A love for hospitality and strong communication skills.
The predicted salary is between 20790 - 25410 £ per year.
We are currently looking for a passionate Evening Floor Supervisorto join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality'.
Sitting consistentlyin the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food.
Ifthis sounds like something you'd like to get involved with we would love to hear from you!
At Bankside, we sincerely believe that the key to any successful brand is the people behind it.
If we ensure our people are happy, developed and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.
What makes you the right candidate
Are you passionate about hospitality?
Do you enjoy meeting new people?
Enjoy working in a dynamic fast-paced environment?
Do you get a sense of pride when making someones day?
Are you looking to join a vibrant and diverse team?
Longing to #Belong to a place in which you can #Be Natural?
Pride yourself in working for one of the top 10 hotels in town?
Ever thought of joining the biggest hotel group worldwide?
If you answered yes tothese, then it might be a match!
MAIN DUTIES & RESPONSIBILITIES
- Supervise and support Room Attendants, House Porters, Linen Porters, Public Area Attendants, and the Evening Maid.
- Allocate rooms and assign deep cleaning tasks to team members.
- Confirm staff attendance at the beginning of each shift and arrange cover for any absences.
- Prepare and distribute room assignment sheets and floor keys.
- Report maintenance issues promptly to the Maintenance Department.
- Provide on-the-job training and support to team members as required.
- Ensure timely and positive resolution of guest concerns.
- Handle lost property in accordance with hotel procedures.
- Carry out any other reasonable duties as requested by the Executive Housekeeper or Deputy Housekeeper.
What do we hope to see from our Banksiders?
- Be Natural
- We want our people to be themselves, genuine and non-scripted.
- We give you the space to be yourself , so show us who you really are!
- A good level of English, other languages are an advantage of course.
- Make It Easy
- Be flexible; respond quickly and positively to the changing requirements of the business.
- Make it easy for our guests, and your fellow team members, communicate effectively and be creative.
- Feel Empowered
- We want our Banksiders to take charge and change the game.
- Take personal responsibility and initiative to resolve niggles in your own way.
- Belong
• Show love towards our guests and your team!
We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
- Show passion towards internal product knowledge, our local area and continuously develop this knowledge.
In return for being a great Evening Floor Supervisor, we will treat you to benefits such as:
- Complimentary dry-cleaned uniform
- Free Meals on duty
- Medical Cash Plan
- Discounted Hotel and F&B rates globally with Marriott
- Enhanced Family Friend Policy
- Discounts on High street retail shops and restaurants, free fitness platform, holiday discounts and much more
- Bankside; #whereyoubelong
- #J-18808-Ljbffr
Evening Floor Supervisor (Fixed Term) employer: Vertiq Hospitality Partners B.V.
At Bankside Hotel, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Public Area Attendant, you will enjoy free meals on duty, opportunities for personal growth, and the chance to contribute to a welcoming atmosphere in one of London's most dynamic locations. Join us to be part of a supportive team that prioritises employee well-being and development in the heart of the city.
Contact Details:
Vertiq Hospitality Partners B.V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Floor Supervisor (Fixed Term)
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Evening Floor Supervisor (Fixed Term)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Vertiq Hospitality Partners B.V.
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Vertiq Hospitality Partners B.V.. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
