At a Glance
- Tasks: Deliver outstanding guest experiences and ensure smooth arrivals and departures.
- Company: Join Vertiq Hospitality at The Lincoln Suites in vibrant Central London.
- Benefits: Enjoy a competitive salary, healthcare plan, and exclusive hotel discounts.
- Other info: Great opportunities for growth and continuous training in a supportive environment.
- Why this job: Be part of a fun team that values personality and passion for hospitality.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 29101 - 29101 £ per year.
Location: The Lincoln Suites London, Kingsway, Holborn
Located in the heart of Central London, The Lincoln Suites is an aparthotel overlooking London’s famous Kingsway. Superbly located just a stone’s throw from Covent Garden and Soho, we offer guests a unique stay in one of London’s most vibrant areas.
At Vertiq Hospitality, we pride ourselves on creating teams where people can be themselves, so they can deliver positively OUTRAGEOUS service while helping to grow our company and each other. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine, caring teams who come to work with passion, spirit and personality.
Salary: £29,101.00 per annum + Healthcare Plan + Benefits
How will you shine? If you love delivering excellent customer service, are passionate about being part of a team with spirit and personality, and believe there is no second best when driving service and standards in a hotel that breaks the mould of a traditional full-service operation, then please read on, as you could be the person we want within The Lincoln Suites team.
The Lincoln Suites offers guests a unique experience compared to traditional hotels. With us, guests will find somewhere that feels like a home. All our rooms are suites, offering more living and working space than you would find in a conventional hotel guest room.
Reporting to the Guest Services Manager, the Front of House team is responsible for first impressions, and this means everything to our guests. You will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident in answering questions and offering information about hotel services, facilities and the local area. You will go the extra mile to make our guests’ stay even more special. Your ultimate role is to make sure all our guests leave us happy.
What will you be doing?
- Provide a great guest experience by enabling a smooth arrival and departure experience, including rooming guests and delivering luggage when required.
- Be fully conversant with the facilities, services and special promotions offered by the hotel, and pass this information on to guests whenever the opportunity arises to maximise hotel sales.
- Ensure you are aware of hotel availability and take every opportunity to maximise room sales.
- Increase room revenue by supporting effective room category upselling.
- Anticipate guest needs, act upon and follow up guest requests, and deliver a level of service and responsiveness that generates compliments.
- Ensure all charges are correctly posted to guests’ bills, following standard procedures.
- Deal with cash and card transactions in accordance with hotel and company policy, ensuring any discrepancies are reported immediately.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Carry out security checks at regular intervals, with special emphasis on security, fire and safety.
- Check hotel guests in and out and assist with luggage when required.
- Operate the hotel switchboard and deal with all internal and external calls according to procedure.
- Maintain a sound knowledge of the local area, including places of interest, transport links, restaurants and special events.
- Action early morning calls at the specified time and to the required standards.
- Carry out cleaning of areas as requested.
- Complete all relevant training as and when required.
- Show willingness to take on additional responsibilities when necessary.
- Have a thorough knowledge of, and adhere to, company policies and legal requirements, including: Fire regulations and night-time evacuation procedures, Health and Safety regulations, First aid procedures.
What are we looking for?
The ability to work unsupervised and strong communication skills are key for this role. Previous experience in a similar role within a hotel environment is preferred. You will always strive to deliver a great service for our guests. You will be proactive and able to complete tasks efficiently, following up where necessary. You will be passionate about hospitality and high standards. You will have a keen eye for detail. You will have excellent organisational skills. You will remain calm while working under pressure. Previous experience with MEWS is preferred but not essential.
Great Company Benefits and Excellent Culture:
- Competitive salary of £29,101.00 per annum
- Exclusive employee discounted rates at Vertiq Hospitality managed hotels
- Reward and celebration programme
- Opportunity to grow and develop within a hotel management company with multiple hotel brands
- Free healthcare plan
- Pension
- Continuous paid training and development opportunities
- Great workplace atmosphere
We are too Vertiq to be grumpy. It’s not over until we get a SMILE! Vertiq Hospitality is a hotel management company specialising in high-quality hospitality operations and guest-focused hotel management. If you believe you have what it takes and want to be part of our team, then we want to hear from you. Please apply in writing by email, attaching your CV along with your current salary and notice period. All offers of employment are conditional on the receipt of two satisfactory references from the referees provided on your application, as well as proof of your eligibility to work in the United Kingdom.
Night Guest Service Representative in City of Westminster employer: Vertiq Hospitality Partners B.V.
At The Lincoln Suites, we foster a vibrant and inclusive work culture where every team member is encouraged to be themselves while delivering exceptional service. Located in the heart of Central London, our aparthotel offers not only competitive salaries and a comprehensive healthcare plan but also unique opportunities for personal and professional growth within a dynamic hotel management company. Join us to be part of a passionate team that prioritises people and celebrates success together.
Contact Details:
Vertiq Hospitality Partners B.V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Representative in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Vertiq Hospitality Partners B.V.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Vertiq Hospitality Partners B.V.
Don't be shy about reaching out to Vertiq Hospitality Partners B.V. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Service Representative in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Vertiq Hospitality Partners B.V. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Vertiq Hospitality Partners B.V.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
