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For Companies At a Glance
- Tasks: Drive customer retention and growth with innovative clients in the UK and France.
- Company: Join a forward-thinking company that values energy and curiosity.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a diverse team focused on commercial success and customer advocacy.
- Why this job: Make a real impact by building strong relationships with C-suite stakeholders.
- Qualifications: Experience in customer-facing roles and fluency in French and English.
The predicted salary is between 50000 - 65000 ÂŁ per year.
The Role
As a Vertice Account Manager, you’ll play a critical role in driving customer retention and commercial growth across a portfolio of forward‑thinking and innovative customers in the UK and France. This is a high‑impact, customer‑facing role. You will own commercial relationships and uncover revenue expansion opportunities with C‑suite stakeholders – all while bringing energy, curiosity, and commercial acumen to every interaction. You’ll be the primary commercial point of contact post‑sale, responsible for ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long‑term partnerships.
Key Responsibilities
- Own the renewal cycle end‑to‑end, driving timely, successful renewals aligned with customer objectives and Vertice’s commercial goals.
- Act as a trusted commercial advisor to senior stakeholders, building strong, value‑led relationships that drive retention and growth.
- Manage a diverse portfolio of accounts across the UK and France, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility.
- Develop a deep understanding of each customer’s business, objectives, and challenges to proactively position Vertice’s value in renewal and expansion conversations.
- Lead strategic account reviews and ROI‑driven discussions, clearly articulating the financial and operational impact Vertice delivers.
- Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals.
- Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability.
- Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth.
- Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact.
What We’re Looking For
- Experience in a customer‑facing, revenue‑responsible role (Account Manager, Customer Success Manager, or similar).
- Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets.
- Confidence negotiating and influencing C‑suite stakeholders across multiple functions and geographies.
- Strong commercial acumen, with the ability to balance customer advocacy and business outcomes.
- Excellent communication skills in French and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred).
- High energy, enthusiasm, and resilience: you bring positivity and drive to fast‑paced, growth environments.
- Resourceful, scrappy, and creative – if a playbook doesn’t exist yet, you’re excited to help build it.
Final Things to Note
Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job.
Senior Account Manager - French Speaking employer: Vertice
Contact Detail:
Vertice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - French Speaking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vertice on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Vertice’s recent projects and successes. Show us that you’re not just another candidate; demonstrate your genuine interest in our mission and how you can contribute to our growth.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role of Senior Account Manager. Highlight your success in managing renewals and upselling, and don’t forget to showcase your bilingual skills!
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great way to reiterate your fit for the position!
We think you need these skills to ace Senior Account Manager - French Speaking
Some tips for your application 🫡
Show Your Energy: We want to see your enthusiasm shine through in your application! Use lively language and examples that demonstrate your passion for customer success and commercial growth. Remember, this role is all about bringing energy to every interaction.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with C-suite stakeholders and your track record in driving renewals. We love seeing how your skills align with our needs, so don’t hold back on the specifics!
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language to explain your achievements and how they relate to the role. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Vertice
✨Know Your Customers Inside Out
Before the interview, dive deep into understanding the customers you'll be managing. Research their business models, challenges, and recent news. This will help you demonstrate your ability to act as a trusted advisor and show that you can bring real value to their operations.
✨Showcase Your Commercial Acumen
Prepare to discuss specific examples where you've successfully driven renewals or upsells in previous roles. Be ready to articulate how you balanced customer needs with business outcomes, especially when dealing with C-suite stakeholders. This will highlight your strategic thinking and negotiation skills.
✨Practice Your Bilingual Communication
Since this role requires fluency in both French and English, practice explaining complex concepts in both languages. You might even want to prepare a few key phrases or scenarios in advance. This will not only boost your confidence but also demonstrate your linguistic flexibility during the interview.
✨Bring Energy and Positivity
This role thrives on momentum, so make sure to convey your enthusiasm and drive throughout the interview. Share stories that reflect your high energy and resilience, especially in fast-paced environments. A positive attitude can set you apart and show that you're the right fit for their dynamic team.