Post-Sales Solutions Consultant

Requirements

• At least 4 years of work experience, with 2-3 years of experience in a solution consultant, project management or functional advisory role.
• Experience with end-to-end project management, with the ability to manage multiple client engagements simultaneously.
• Proven experience consulting on platform integration, offering tailored recommendations for optimising workflows.
• Excellent communication and documentation skills, with a strong ability to manage customer relationships and ensure client satisfaction.
• A proactive problem solver who takes pride in ensuring smooth implementations with a focus on making customers happy.
• (Desirable) Experience with procurement and finance tools like Coupa, SAP Ariba, Oracle, NetSuite, Workday or Sage.
• (Desirable) Strong technical skills, comfortable with software configuration, integrations, and familiar with reading JSON and API documentation.
• (Desirable) In-depth understanding of B2B procure-to-pay processes and experience working in the procurement space.

What the job involves

• You will be part of the solutions consulting team at Vertice and play a critical role in onboarding new customers and leading the implementation process of our procurement orchestration solution.
• You’ll lead customer onboarding and guide clients on how to use our Intake to Procure product and broader platform capabilities to achieve their goals.
• This is a customer-facing role where you will be responsible for technical configuration, customization, implementation and support integration development.
• You'll collaborate closely with customers, customer success teams, and product managers to ensure smooth and effective deployments.
• As Vertice scales, you’ll be working with a wide range of clients across various industries and regions.
• You'll be at the forefront of driving customer satisfaction, helping clients maximize value from our solutions while influencing the future development of our product and our global solutions consulting team.
• Lead onboarding for new customers, with a focus on understanding their procurement processes and creatively configuring the product to solve their challenges.
• Take responsibility for the full end-to-end implementation of our workflows solution, including technical setup and project management to ensure smooth adoption.
• Provide expert guidance on how to integrate and embed Vertice’s workflows and integration products into clients' existing systems and processes.
• Conduct training and Q&A sessions with customers to empower them to use the product independently and confidently.
• Work proactively across multiple customer projects, tracking progress and ensuring timelines are met with minimal oversight.
• Collaborate closely with the Customer Success and product team to ensure our customers are delighted, helping to resolve any issues quickly and efficiently.
• Act as the primary technical contact for customer configuration and customization requests, ensuring that their specific needs are met.
• Provide feedback to Product and Engineering teams, influencing the product roadmap based on customer experiences and requests.