At a Glance
- Tasks: Be the go-to person for solving complex tech issues and bridging communication gaps.
- Company: Join a fast-growing startup transforming how businesses manage technology spend.
- Benefits: Competitive salary, equity options, and a culture of growth and collaboration.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a mission-critical role while working with talented teams.
- Qualifications: 2+ years in B2B SaaS, strong problem-solving skills, and excellent communication.
The predicted salary is between 36000 - 60000 £ per year.
Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles.
Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we are shaping the future of procurement on a global scale. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team.
Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform.
The Role
At Vertice, we thrive in the "gray area" between a customer's question and a developer's code. As our Technical Support Specialist, you aren’t just answering tickets; you’re the human bridge between our users and our engineering team. Reporting to the Customer Support Manager, you will be the "Integration Whisperer" for our most complex technical challenges. This isn’t just a support role; it’s a mission-critical position where you diagnose the "why" before anyone else, ensuring our B2B partners experience the seamless efficiency Vertice is known for.
Responsibilities
- Be the "Integration Whisperer": Act as the first responder when SSO (SAML) fails or API handshakes drop, using DevTools to pinpoint root causes with precision.
- Master the Triage: Gift-wrap bugs for Engineering. You’ll reproduce issues, document environments, and deliver high-fidelity Jira tickets that streamline resolutions.
- Translate "Dev" to "Human": Bridge the communication gap by explaining complex 401 Unauthorized errors or technical hurdles to CFOs and Procurement Leads in layman’s terms.
- Own the Omnichannel: Pivot seamlessly between high-stakes Zoom calls, rapid-fire live chats, and thoughtful email deep-dives.
- Drive the Product: Act as our eyes and ears on the front lines. You’ll spot patterns in customer friction and lobby the Product team to build permanent fixes for recurring headaches.
Requirements
- B2B SaaS Experience: 2+ years in a high-velocity SaaS environment. You understand that in the B2B world, downtime is synonymous with lost revenue.
- The Technical Toolkit: Hands-on experience with APIs, SQL, and a deep comfort level navigating SSO/Identity Management frameworks.
- Problem-Solving Grit: A relentless "dig-deeper" mentality. You don’t stop at "it’s broken"; you keep searching until you find the root cause.
- Communication Precision: Exceptional verbal and written skills. You know how to de-escalate a situation and when to pick up the phone to provide a "Human First" touch.
- The Scale-up Spirit: You thrive in agility. As the UK’s fastest-growing startup, our processes evolve and our product updates weekly—you need to stay ahead of the curve.
Why join Vertice?
- Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS.
- Work with passionate and talented teams that value your contributions and expertise.
- Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity.
- Share in our success with equity options.
Final Things To Note
Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job, and any data you provide us will be stored and disseminated in accordance with Vertice's privacy policy. We like to deal directly with our candidates so no agencies please. If you aren’t sure this job applies to you, feel free to send your CV to us, and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business.
Technical Support Specialist in London employer: Vertice
At Vertice, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Technical Support Specialist, you'll be part of a fast-growing startup in London, where your contributions are valued and rewarded, with opportunities for personal and professional growth. Join us to work alongside passionate teams, enjoy equity options, and make a meaningful impact in transforming the procurement landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Vertice on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss APIs, SQL, and SSO/Identity Management frameworks. Show us you’re ready to be the 'Integration Whisperer' we need!
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex issues in simple terms. Try explaining a technical concept to a friend who isn’t in tech—if they get it, you’re golden!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Vertice.
We think you need these skills to ace Technical Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Support Specialist. Highlight your B2B SaaS experience and any technical skills you have, like working with APIs or SQL. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Vertice and how you can contribute to our growth. Be genuine and let your personality come through—after all, we’re looking for a great fit!
Showcase Problem-Solving Skills:In your application, share specific examples of how you've tackled complex technical challenges in the past. We love candidates who have that 'dig-deeper' mentality, so don’t hold back on those stories that demonstrate your grit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just the kind of spirit we value at Vertice!
How to prepare for a job interview at Vertice
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of APIs, SQL, and SSO/Identity Management frameworks. Being able to discuss these topics confidently will show that you’re not just familiar with the tech but can also bridge the gap between users and developers.
✨Master the Art of Communication
Practice explaining complex technical issues in simple terms. You’ll need to translate jargon for non-technical stakeholders, so think about how you would explain a 401 Unauthorized error to a CFO. Clear communication is key!
✨Show Your Problem-Solving Skills
Prepare to demonstrate your problem-solving approach. Think of examples where you’ve diagnosed issues and found root causes. This role requires a relentless 'dig-deeper' mentality, so be ready to share your thought process.
✨Be Ready for Rapid Changes
Since Vertice is a fast-growing startup, be prepared to discuss how you adapt to change. Share experiences where you thrived in agile environments and how you stay ahead of evolving processes and product updates.
