Enterprise Account Manager in London

The Role

As an Account Manager, you will play a critical role in driving customer retention and commercial growth across a portfolio of Vertice's largest and most strategic clients. This is a high-impact, customer-facing role. You will own commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders of some of Europe's most forward-thinking and innovative companies, all while bringing energy, curiosity, and commercial acumen to every interaction. You will be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships.

Key Responsibilities

• Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals.
• Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth.
• Manage a diverse portfolio of accounts in the UK and EMEA regions, requiring high levels of organisational agility, commercial judgment, and flexibility.
• Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations.
• Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers.
• Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals.
• Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability.
• Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth.
• Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact.

What We’re Looking For

• This is a senior role in our Account Management team and we are looking for 10+ years experience in similar customer-facing, revenue-responsible roles (Account Manager, Customer Success Manager, or similar).
• Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets.
• Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies.
• Strong commercial acumen, with the ability to balance customer advocacy and business outcomes.
• Excellent communication skills: you can explain a complex ROI calculation to a CFO in English and ideally one of the following languages: French, Spanish, Italian.
• High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments.
• Resourceful, scrappy, and creative - if a playbook doesn’t exist yet, you’re excited to help build it.
• Bonus points if you can demonstrate experience either leading or mentoring junior team members.

Final things to note: Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law.